ASSISTANT PRODUCTION MANAGER

About the role

The Assistant Production Manager oversees performance, output, and safety during an assigned shift. This leadership role reports to the Production Manager and is critical in ensuring smooth, high-volume production in a clean, fast-paced environment. Crown Linen operates 365 days a year, so a flexible schedule including weekends and holidays is required.

Responsibilities

• Support the Production Manager in overseeing laundry operations across all departments (receiving, sorting, washing, folding, and distribution)
• Support team leads and resolve workflow or personnel issues promptly
• Ensure compliance with housekeeping, quality control, safety, and sanitation standards
• Monitor and report on labor, productivity (PPOH), and cost metrics
• Aid in preparing reports: daily KPIs, labor reports, operating logs, and customer feedback
• Cookordination with Engineering to maintain and troubleshoot production equipment
• Train, coach, and support staff on production methods and safety procedures
• Aid in hiring, training, reviews, and disciplinary processes
• Support emergency responses and customer issues as needed
• Promote employee engagement, retention, and team development
• Aid in maintaining OSHA compliance and regulatory training
• Maintain expected PPOH (e.g., 130+)
• Support continuous improvement initiatives and implement process improvement initiatives using Lean or Six Sigma tools
• Build a high-performing, safety-conscious, and accountable team environment

Qualifications

• Bachelor’s degree in business, Operations, Logistics, or related field (or equivalent experience)
• 5+ years of supervisory experience, preferably in laundry, manufacturing, logistics, commercial, warehouse or distribution operations
• Strong understanding of production metrics (e.g. PPOH), cost control, and workflow optimization
• Experience in high-volume, time-sensitive environments (e.g. logistics, 3PL, commercial laundry, or manufacturing)
• Working knowledge of laundry equipment and washroom chemistry is a plus
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
• Bilingual English/Spanish preferred
• Strong organizational and multitasking skills
• Strong interpersonal and communication skills; team-builder with a hands-on leadership style
• Knowledge of OSHA and safety standards
• Familiarity with Lean Manufacturing, Six Sigma, or other process improvement methodologies
• Working knowledge of warehouse management systems (WMS) or production tracking tools
• Experience working with industrial laundry or high-volume production equipment