Assistant Manager

About the Role

As part of our Retail team, the Assistant Manager is responsible for creating a client experience that accurately reflects the ethos of our brand while building and maintaining strong client relationships and driving sales through outstanding service. The ideal candidate is committed to client service, demonstrating a strong understanding of, if not passion for, the luxury, travel, fashion, and lifestyle markets.

Responsibilities

The Assistant Manager will be responsible for:

• Meeting and exceeding individual and store baseline goals for personal sales and KPI metrics inclusive of conversion, DPT, UPT and Client Data Capture
• Displaying a good sense of initiative, able to plan and prioritize, displays strategic thinking, and champion change in an effective manner
• Taking pride in work and striving for excellence, taking responsibility for performance and completing all assigned tasks and meeting deadlines
• Helping to teach others training content through consistent roleplay and coaching, demonstrating an openness to new ideas and concepts while quickly learning and applying to the job
• Monitoring and assisting the Store Manager with the training and development for store associates, completing quarterly goalsetting for personal development
• Clearly articulating strengths, goals and opportunities, showing critical thinking capabilities and being solution-oriented, utilizing company tools to create a 360-degree coaching culture
• Assisting the Store Manager in recruiting and networking to ensure hiring of high caliber performing team members as well as maintaining an active bench strength of potential candidates
• Exercising strong written and verbal skills, adapting communication skills upwards, laterally and to their team, demonstrating ethical conduct when completing job duties
• Promoting the organization’s goals and adapting flexibly to change, ability to remain calm and deescalate situations, collaborating effectively with team
• Assisting the Store Manager with managing the store schedule and timecards and payroll, maintaining Tumi University Training, adhering to all company policies and procedures
• Ensuring the store follows the visual guidelines and directives, enforcing excellent client services through the emphasis of utilizing client books, thank you cards and executing event strategies

Qualifications

The ideal candidate will:

• Understand the TUMI brand and have a true passion for the lifestyle, clients, and product assortment
• Value a collaborative environment and have an openness to feedback
• Have strong sales and client experience, preferably in the luxury market
• Be able to demonstrate proven success in meeting sales goals and achieving KPI’s
• Have flexible availability to work nights, weekends, mornings, and holidays as needed
• Have a strong sense of integrity and an ability to lead by example
• Have strong time management skills

Benefits

Associate benefits include:

• Career pathing
• Work-life balance
• Training
• Paid time off
• Pet Insurance
• Tuition Reimbursement
• Employee Discount
• Employee Assistance Program (EAP)
• Comprehensive benefits package including medical and dental insurance with partial employer contributions, vision insurance, company-paid basic life insurance, Accidental Death & Disability Insurance, Supplemental Life insurance, 401(k) with a company match, and commuter benefits

Retail Store Associates may be eligible to participate in the quarterly sales bonus program.