Assistant Practice Manager

Key Responsibilities

• Assist in the examination, treatment, and monitoring of animals under the supervision of a veterinarian.
• Administer medications, vaccines, and treatments as prescribed.
• Maintain thorough and accurate medical charting for all patients, consistently meeting hospital quality control standards.
• Operate and maintain laboratory equipment.
• Prepare and analyze laboratory samples such as blood, urine, and feces.
• Perform diagnostic tests, interpret results, and record findings accurately in patient records.
• Prepare surgical suites, instruments, and patients for surgery.
• Absorb and assist veterinarians during surgical procedures by providing appropriate equipment and medications, monitoring anesthesia, and providing post-operative care.
• Guide and mentor a team of veterinary technicians and assistants by providing training, introducing new protocols, and fostering a positive and supportive team environment.
• Take an active role in hospital team meetings.
• Contribute to the day-to-day flow and efficiency of the hospital, collaborating with team members to optimize operations.
• Perform select reception duties, such as triaging phone calls, scheduling appointments, and facilitating the intake and discharge of patients.
• Provide customer service by consistently delivering professional, efficient, and exceptional service.

Required Skills and Knowledge

• Stay up to date with the latest advancements in veterinary medicine through ongoing professional development and continuing education to maintain certification and improve knowledge and skills.
• Multi-task effectively.
• Complete work, maintaining a high level of accuracy while managing constant interruptions.
• Remain action-oriented and effectively set priorities.
• Work well in an extremely fast-paced work environment, remaining calm and resilient.
• Exhibit proactive initiative in addressing tasks and challenges as they arise.
• Motivate others and exercise good judgment.
• Provide a high level of accountability.
• Experience/Knowledge In Handling and restraining dogs, cats, and exotic animals.
• Providing basic animal care, such as feeding, bathing, grooming, and monitoring for signs of distress or illness.
• Knowledge of and experience with common veterinary medical procedures, including surgery, dentistry, radiology, laboratory diagnostics, and anesthesia management.
• Familiarity with veterinary medical terminology and abbreviations used in patient records and communication.
• Understanding of veterinary medications, including dosage calculations, drug interactions, and administration methods.
• Demonstrates Strong customer service focus while effectively adapting to individual clients and their needs.
• Excellent communication skills and the ability to manage a variety of emotional situations – remaining empathetic, compassionate, and approachable.

Education And Experience

• High school diploma or equivalent, associate degree a plus!
• Must have and maintain a valid certification, registration, or licensing. CVT, RVT, or LVT (state specific).
• 3+ years of veterinary hospital experience.
• Experience with leading a team (preferred).