Assistant Practice Manager

MAJOR ACCOUNTABILITIES / CRITICAL RESPONSIBILITIES

• Assists the Practice Manager in managing the daily operations of the practice locations.
• Prepares various documents and handles confidential matters in accordance with rules, policies and procedures.
• Promptly and professionally answers telephone calls and inquiries.
• Routes and/or resolves calls appropriately.
• Ensures the office space, supplies, and equipment are provided and maintained appropriately for admin staff, clinical staff, and patient care.
• Manages the preparation and reporting processes for payroll in the absence of the Manager.
• Processes employee recorded time in Kronos, verifies for accuracy, and clarifies inconsistencies with the employees and/or Practice Manager.
• Reconciles monthly third-party vendor billing with appointment schedules for accuracy.
• Identifies discrepancies and facilitates the correction.
• Affords support to the clinical staff and administrative staff in the absence of the Practice Manager.
• Runs errands as necessary at the request of the Practice Manager and/or Medical Site Directors.
• Supports and upholds established policies, procedures, objectives, quality improvements and safety.
• Practice and adheres to Stamford Health’s “Code of Conduct” philosophy, SHMG’s Standards for Service Excellence and organizational values of: Teamwork, Integrity, Compassion, Respect and Accountability.
• Complies with departmental organizational policies and procedures and adheres to external agency requirements.

Qualifications/Requirements

• 5 + years Clinical Experience required.
• Registered Nurse preferred.
• Bachelor’s degree is preferred.
• Two years of supervisory experience is Preferred.
• Must exhibit a high degree of responsibility in confidential matters.
• Able to work independently and balance multiple priorities is required.
• Effective communication skills, both verbal and written English proficiency required.
• Excellent organization, problem solving, and listening skills are required.
• Knowledge of medical terminology is required.
• Strong interpersonal skills are required.
• Broad-based experience successfully working with physicians and individuals.
• Proficient in Microsoft Word, Excel, Outlook and Epic preferred.