Assistant Portfolio Manager

The Role

The Assistant Portfolio Manager supports the Portfolio Manager with managing multiple client sites, to ensure Servicon delivers the best client experience. This role complements/supports the Portfolio Manager’s schedule/shift. May manage service team members, leads, site supervisors and/or site managers, as well as the client.

What You Will Do

• Manages and directs the performance of routine to complex tasks and projects.
• Ensures contracted service is delivered to client and completed to client’s specifications; is the point of escalation for client questions and concerns; supports in leading contract renegotiations and in seeking new service opportunities.
• Ensures site staff and management understand and execute their responsibilities in a consistent, safe, and sanctioned matter.
• Ensures sites are properly staffed with the appropriate number, type, and skill of service team members and managers.
• Recruits for multiple sites, including opening the requisition, selecting appropriate candidates, conducting interviews, and giving feedback and candidate selection input.
• Ensures payroll processes are completed for the portfolio, including ensuring managers have completed payroll related tasks and reviewing and approving timesheets as necessary; able to run timekeeping reports and derive and develop meaningful workforce metrics from the data.
• Communicates and articulates safety and job-related training to a variety of service team members and managers.
• Develops and guides employees; is the point of escalation for employee relations issues, including corrective action; escalates and/or consults with human resources when appropriate.
• Develops metrics for portfolio supply inventory for budgeting and client contract negotiations
• Buils cross department relationships centered on executing company strategy.

To Be Successful

• 5+ years’ experience in a service-related field
• Demonstrated ability to lead a team
• Maintain a consistent level of quality
• Proficient with technology and timekeeping systems, proficiency with the Microsoft Office Suite
• Demonstrated analytical skills, ability to run relevant data and derive relevant inferences
• Bilingual in Spanish
• Excellent communication skills, written and verbal
• Strong attention to detail and well organized
• Self-starter, motivated and reliable
• Ability to use discretion when dealing with sensitive and confidential information from both the client and Servicon
• Ability to stand on feet for four to six hours at a time
• Ability to lift 25 pounds