Assistant Pit Manager

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

About the role

Responsible for supervising staff and the overall daily management of a designated pit or shift, as assigned, in the Table Games Department. Provides oversight for all games, game protection, and overall operation of the table games in their assigned pit or during their assigned shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. Adheres to scheduling and coordinates with leadership any scheduling concerns, with attention to guest satisfaction.

May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to leadership.

Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Ensures enforcement of games procedures and policies as outlined in company and department manuals.

Monitors chips and cash transactions between dealers and customers and ensures that proper payout amounts are paid to customers. Responsible for the accountability of the chips, cards, dice and all other gaming equipment. Verifies table inventories and effectively manages table limits. Effectively handles customer concerns and requests.

Assists with responsibility of the overall engagement of all team members on their shift by addressing and managing team member feedback, suggestions, complaints, and grievances. Assists with the overall integrity of daily table games operations. Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. Maintains strict confidentiality in all departmental and company matters.

Complimentary privileges within prescribed limits in accordance with the approved Comp Matrix. May fulfill the regulatory required duties of Casino Operations Assistant Shift Manager. Performs the regulatory required duties of boxperson on an assigned shift as needed. When assigned these duties, the employee will not have responsibilities for supervision of table games or pits.

Responsibilities

• Supervises staff and manages daily operations of a designated pit or shift in the Table Games Department.
• Oversees all games, game protection, and table game operations.
• Supports and administers operational goals, monitoring performance and profit objectives.
• Coordinates scheduling with leadership, focusing on guest satisfaction.
• Assists in the budget process, ensuring compliance with departmental budget initiatives.
• Promotes and ensures superior customer service standards.
• Enforces games procedures and policies as outlined in company and department manuals.
• Monitors chips, cash transactions, and ensures proper payouts to customers.
• Manages accountability of gaming equipment, including chips, cards, and dice.
• Verifies table inventories and manages table limits.
• Handles customer concerns and requests effectively.
• Manages team member engagement, addressing feedback, suggestions, complaints, and grievances.
• Ensures compliance with all regulatory requirements and reports potential issues to management.
• Maintains strict confidentiality in all departmental and company matters.
• Administers rewards and recognition programs to maximize employee engagement.
• Evaluates team members and delivers constructive feedback on performance.
• Provides recommendations for staffing, including interviewing, hiring, and scheduling.
• Manages work procedures and expedites workflow.
• Provides recommendations for employee performance, including disciplining, coaching, and counseling.

Requirements

• Must be at least 18 years of age.
• Associates degree (A.A.) in related field; or minimum of three years of experience in a comparable Table Games leadership position; or equivalent combination of education and experience.
• Thorough knowledge of all Table Games and Table Games operations.
• Excellent written and oral communication skills.
• Proficient in Microsoft applications (Excel, Word) and knowledgeable of Table Games operating systems.
• Ability to interact with guests, staff, and colleagues, resolving problems diplomatically.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from managers, clients, customers, and the public.
• Flexible to work all shifts including holidays, nights, and weekends as business needs dictate.
• Ability to perform arithmetic operations, including addition, subtraction, multiplication, and division using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent, and to draw and interpret bar graphs.

Benefits

Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.