Assistant OR Associate Director for Gift Processing

Position Summary

The University of Virginia External Relations Operation is seeking an Assistant or Associate Director for Gift Processing. This role involves reviewing and assuring the quality of gifts and pledges entered into the UVA Advancement (Salesforce Ascend) system. Reporting to the Director, University Advancement Services, this position oversees gift processing and ensures accurate, productive, and timely data entry.

Responsibilities

• Supervise the gift processing team and manage all gift processing functions.
• Coordinate workflow for a team of gift processors, assign projects, monitor backlog, and redirect workflow.
• Answer staff questions, resolve issues, and serve as an informational resource on gift processing procedures.
• Ensure the completion and daily review of data entry batches before posting to the database.
• Create and maintain documentation for colleges and units to facilitate gift submissions.
• Mentor, train, and evaluate gift processing staff.
• Communicate with various constituents across the University regarding gift-related issues.
• Meet regularly with stakeholders to review gift data processing issues, provide feedback on staff effectiveness, and identify processing improvement opportunities.
• Assist with other gift processing related duties as assigned.

Minimum Qualifications

• Bachelor’s Degree Required.
• Minimum of 4 years' work experience in a role supporting fundraising such as Advancement Services, Donor Stewardship, Gift & Records Processing.
• Management and leadership experience and the ability to coach and direct employees.
• Skill in creating professional development plans for staff.
• Experience in data entry and analysis.
• Experience with Salesforce, Kindsight Ascend, or similar software preferred.

Preferred Qualifications

• Strong computer skills, including advanced use of Microsoft Office Suite and the ability to learn new technologies and systems.
• SharePoint experience preferred.
• A comprehensive understanding of gift processing, including planned gifts, security processing, matching gifts, gifts in kind, and bequests.
• Knowledge of the principles, methods, and practices of the development profession in general and as it relates to the University.
• Knowledge of the University of Virginia’s development data, standards, and practices.
• Ability to read and interpret a variety of documents and use discretion in resolving issues and discrepancies with minimum supervision.
• Ability to work accurately with detail in a busy, fast-paced environment to meet deadlines.
• Ability to work in a team environment, establish and maintain cooperative and effective working relationships with others.
• Ability to provide leadership and professional supervision to a team to achieve shared goals in an efficient and effective manner.
• Ability to act with a high level of judgment and diplomacy when completing all job-related responsibilities.
• Excellent oral and written communications skills.
• Demonstrated willingness to adapt to change, proactively solve problems, and help others do the same.
• Demonstrated self-motivation and personal accountability.

Physical Demands

This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings and programs. Occasional lifting of computer-related equipment (approximately 40 pounds or less) is required.

Salary Range

The anticipated hiring range is $65K - $72K (Assistant Director) or $73K - $80K (Associate Director) annually, commensurate with education and experience.

Position Type & Work Location

This is an exempt-level, benefited position. The ideal candidate for this position would reside within the Charlottesville area; however, this hybrid position can be worked remotely, with the expectation of being on Grounds a minimum of four times a year at UVA’s expense.