Assistant Operations Manager, Titletown

About the role

Delaware North Sportservice is seeking an Assistant Operations Manager to join our team at Titletown in Green Bay, Wisconsin. In this dynamic leadership role, you will help oversee daily operations for Titletown’s recreation and event programming, with direct responsibility for staff management, scheduling, payroll, inventory control, and delivering exceptional guest experiences under the direction of the Operations Manager. You will play a key role in ensuring smooth and efficient operations across the park, while also supporting the management of 46 Below Café. As a trusted member of the leadership team, you will serve as Manager on Duty in the absence of the Operations Manager and help drive operational excellence in a fast-paced, guest-focused environment. This is an exciting opportunity for an energetic, hands-on leader who thrives in outdoor recreation, hospitality, and event-driven settings.

Responsibilities

• Interview, hire, and train team members
• Monitor team performance and issue corrective counseling as needed
• Complete timekeeping and payroll processes, including writing work schedules and approving time
• Verify all paperwork is complete and turned in at conclusion of shift
• Ensure all areas remain clean and stocked; follow all health codes and sanitation regulations

Requirements

• High School Diploma or GED required; Associate degree in related field highly preferred
• Minimum of three years' management experience in a high-volume concession or catering environment
• Knowledge of standard food and beverage equipment, inventory, cost control, and purchasing
• Constant standing, bending, reaching, and repetitive motions; ability to lift to 50 pounds

Skills

• Excellent client relationship management skills
• Strong financial acumen; analytical and detail-oriented
• Knowledge with point of sale (POS) and inventory software preferred

Benefits

• Medical, dental, and vision insurance
• 401(k) with up to 4% company match
• Annual performance bonus based on level, as well as individual, company, and location performance
• Paid vacation days and holidays
• Paid parental bonding leave
• Tuition and/or professional certification reimbursement
• Generous friends-and-family discounts at many of our hotels and resorts

Schedule

• Days, evenings, overnight, holidays, events, overtime as needed, weekends