Assistant Operations Manager (SAN)

About the role

The Assistant Operations Manager will be a part of our airport leadership team, reporting to the General Manager and leading and driving the daily floor operations at your station. The ideal candidate for this position thrives in a fast-paced environment, and is a hands-on coach for security, customer service and sales.

Responsibilities

• Spend 80% of time on the floor in a customer-facing environment at the airport
• Ensure CLEAR and TSA policy and procedures are conducted with the highest levels of security and integrity
• Monitor & drive security, service & sales on each shift
• Manage shift briefings, debriefs & huddles, as well as any changes, breaks, and rotations
• Coach, mentor, and train the team to meet sales and customer service goals and standards
• Oversee asset control & devices - understand how our technology works & be able to troubleshoot when necessary
• Represent CLEAR throughout the airport, TSA and airline community by building strong stakeholder relationships
• Manage incident prevention and responses
• Attend station management team meetings

Requirements

• 1-2 years of leadership experience in a customer-facing operation (i.e. retail, restaurants, hospitality, rental cars)
• Excellent interpersonal and communication skills with the ability to motivate, mentor and influence others
• Ability to manage multiple priorities in an ever-changing environment
• Strong organizational skills with the ability to manage multiple priorities and tasks
• Proficiency in using technology daily in your work
• Ability to stand/walk for extended periods of time
• Ability to follow policies and procedures set forth by CLEAR, airport, state and federal regulations

Qualifications

• Completion of all required airport and government security screening processes, including SIDA badge eligibility. This may also include federal Personnel Security (PerSec) SF-85 screening, depending on your work assignment.

Skills

• Strong leadership and coaching skills
• Effective communication and interpersonal skills
• Ability to manage multiple priorities and adapt to changing environments
• Proficiency in relevant technology

Benefits

• Flexible scheduling to accommodate non-traditional hours
• Opportunities to build strong relationships within the airport community
• Opportunities to learn and grow within a dynamic and supportive organization

Pay

Compensation is competitive and commensurate with experience.

Schedule

Non-traditional hours may be required, including weekends, holidays, early mornings, and evenings.