Assistant Operations Manager - Front Office
Hyatt Regency Coral Gables in Miami · Coral Gables, FL · 1 mo ago
On-siteCustomer ServiceFull-time
About the role
The Assistant Operations Manager - Front Office supports the seamless operation of the Front Office and Guest Services departments, ensuring exceptional guest experiences and efficient day-to-day operations. This role partners with hotel leadership to uphold service standards, foster colleague engagement, and maintain a positive and productive work environment.
Responsibilities
- Provides hands-on leadership during peak business periods
- Serves as a resource for Front Office and Guest Services colleagues
- Supports operational oversight throughout the hotel
- Coaches and develops team members
- Coordinates training initiatives
- Assists with scheduling
- Monitors service delivery
- Addresses guest and operational needs in a timely manner
Qualifications
- Strong communication skills
- Strong leadership skills
- Strong analytical skills
- Commitment to guest satisfaction
- Commitment to team development
- Commitment to operational excellence