Assistant Operations Manager (BDL)

About the role

The Assistant Operations Manager will be a part of our airport leadership team, reporting to the General Manager and leading and driving the daily floor operations at your station.

Responsibilities

• Spend 80% of time on the floor in a customer-facing environment at the airport
• Ensure CLEAR and TSA policy and procedures are conducted with the highest levels of security and integrity
• Monitor & drive security, service & sales on each shift
• Manage shift briefings, debriefs & huddles, as well as any changes, breaks, and rotations
• Coach, mentor, and train the team to meet sales and customer service goals and standards
• Oversee asset control & devices - understand how our technology works & be able to troubleshoot when necessary
• Represent CLEAR throughout the airport, TSA and airline community by building strong stakeholder relationships
• Manage incident prevention and responses
• Attend station management team meetings

Requirements

• 1-2 years of leadership experience in a customer-facing operation (i.e. retail, restaurants, hospitality, rental cars)
• Excellent interpersonal and communication skills with the ability to motivate, mentor and influence others
• Ability to manage multiple priorities in an ever-changing environment
• Strong organizational skills with the ability to manage multiple priorities and tasks
• Proficiency in using technology daily in your work
• Ability to stand/walk for extended periods of time
• Ability to follow policies and procedures set forth by CLEAR, airport, state and federal regulations

Qualifications

• Completion of all required airport and government security screening processes, including SIDA badge eligibility. This may also include federal Personnel Security (PerSec) SF-85 screening, depending on your work assignment.

Skills

• Customer service skills
• Team leadership and coaching skills
• Interpersonal and communication skills
• Problem-solving and troubleshooting abilities
• Time management and organization skills

Benefits

Note: The SF-85 background check is adjudicated by the Department of Homeland Security. This screening may include, but is not limited to, additional criminal screening, credit checks, and verification of identity and citizenship or immigration status, as required by federal security screening standards.

Pay

Details on pay are not specified in the job posting.

Schedule

Details on schedule are not specified in the job posting.

Benefits

Details on benefits are not specified in the job posting.

Clearance

This position requires completion of all required airport and government security screening processes, including SIDA badge eligibility. This may also include federal Personnel Security (PerSec) SF-85 screening, depending on your work assignment.

About CLEAR

Have you ever had that green-light feeling? When you hit every green light and the day just feels like magic. CLEAR's mission is to create frictionless experiences where every day has that feeling. With more than 30+ million passionate members and hundreds of partners around the world, CLEAR's identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or right on your phone, CLEAR connects you to the things that make you, you - unlocking easier, more secure, and more seamless experiences - making them all feel like magic.