Assistant Operations Manager

JX Truck Center · Appleton, WI · 1 wk ago

ManagementFull-time

About the role

The Assistant Operations Manager plays a crucial role in coordinating and managing all operational activities to ensure the branch operations meet the company’s objectives in customer service, safety, image, and profitability. The Assistant Operations Manager contributes to organizational success through strategic leadership and effective communication to drive operational excellence and customer service.

Responsibilities

Honor Commitments: Ensure team members uphold integrity in line with company values. Execute company initiatives to enhance customer service. Prioritize obligations to co-workers, customers, and vendors.
Demonstrate Good Stewardship: Be accountable for fixed operations’ performance (parts, service, body shop). Collaborate with key team members to ensure high-quality results and customer satisfaction. Make sound business decisions.
Foster Lifelong Learning: Partner with Human Resources to recruit, develop, and retain exceptional associates. Assist in resolving challenges and seizing opportunities. Drive accountability and continuous improvement in knowledge and skills.
Create Positive Experiences: Effectively manage relationships with employees, customers, suppliers, and vendors. Cultivate a relationship-based, family-driven culture whereby associates, customers, and suppliers are able to contribute to their maximum potential.
Exhibit Pioneering Spirit: Constantly seek opportunities to improve operational processes, customer service, and branch profitability. Generate and share innovative ideas across the organization.
Oversee Daily Performance: Review daily performance of the branch operations. Perform financial analysis, establish annual budgets, and develop marketing plans. Appropriately manage customer, supplier, and vendor interactions.
Team Leadership: Ensure effective teamwork among branch personnel. Hire, train, lead, and monitor the performance of the branch operational staff.

Qualifications

Bachelor's Degree in Business Administration, Operations Management, or a related field.
Minimum of 2 years of relevant experience in operations management or a similar field.
Proven ability to manage multiple tasks and prioritize responsibilities effectively.
Strong communication and interpersonal skills.
Ability to work independently and as part of a team.
Proficiency in Microsoft Office Suite.

Skills

Operational Management
Customer Service
Financial Analysis
Team Leadership
Strategic Planning
Problem Solving

Benefits

Not specified.

Pay

Not specified.

Schedule

Unspecified.

Application Instructions

Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities