Assistant Operations Manager

Essential Duties & Responsibilities

• Resolve patient account issues
• Address A/R accounts with patients before treatment is rendered
• Manage offices collection accounts and all incoming web inquiries and email correspondence
• Maintains an environment which promotes an outstanding patient experience
• Ensures the office is clean & presentable on a daily basis
• Manage schedule for front desk staff and arrange coverage for time off and delegate duties
• Process payroll as needed for all administrative staff
• Afford as backup for patient coordinator and specialty treatment coordinators when needed
• Address performance concerns with patient coordinators as needed
• Responsible for new employee orientation and training in the office
• Train and update patient coordinators and new employees on policy changes and new hire training including HIPPA, OSHA and Sexual Harassment
• Afford as backup for patient coordinator and specialty treatment coordinators when needed
• Assist with DV Login
• Uniform Ordering
• Add Schedule
• Ensure daily processing of Dental Exchange and NEA is completed
• Track, audit and oversee daily/monthly bank deposits and petty cash
• Order Business office supplies within budgeting guidelines given by Practice Administrator
• Critique router slips and charts for the next business day and ensure all charts are pulled and transferred if needed
• Oversee maintenance of charts and archive charts as needed
• Responsible for the Daily Dashboard and holding team accountable for completing
• Keep a retail product inventory log - Cross referenced with DV and order retail products as needed
• Organization of incoming and outgoing mail
• Maintains strict compliance with Federal, State and other regulations (OSHA, WC, Dental Board, HIPPA, ADA, DOL, Company policies & procedures)

Education & Experience

• High School Diploma or GED
• 3 or more years of dental front desk experience
• Management experience preferred
• Ideal candidates will have a Bachelor’s degree in Healthcare Administration or other related degree

Knowledge, Skills & Abilities

• Proven track record of developing highly productive working relationships
• Strong computer skills including: Microsoft Office and Healthcare Practice Management systems
• Superior customer services skills and successful record of customer relations management
• Excellent written and interpersonal communication skills
• Ability to work independently and professionally in a fast past environment
• Ability to handle highly sensitive and confidential information in a manner that inspires confidence and trust
• Successful record of managing multiple projects with correct prioritization and time management skills
• Understanding of P&L process
• Knowledge of insurance preferred