Assistant Office Manager - E10 Street

Grow your leadership and make an impact with Dr. Tavel Optical Group, an Indiana-based company with over 80 years of history. We help Hoosiers see better, look better, and feel better by combining medical excellence with retail energy across over 25 locations.

About the role

As an Assistant Office Manager, you will be the right hand to your Office Manager and the go-to leader for your team in their absence. You’ll support your team, solve problems, and ensure each day runs smoother, smarter, and more successfully than the last.

Responsibilities

• Assist the Office Manager in all aspects of daily operations: hiring, scheduling, training, coaching, and performance conversations.
• Serve as the acting leader in the Office Manager’s absence, ensuring smooth day-to-day operations.
• Ensure the office is patient-ready every day, meeting all service and operational standards.
• Handle customer concerns with empathy, efficiency, and professionalism.
• Help opticians and technicians deliver top-tier patient care and product recommendations to improve patients' lifestyles.
• Support front office tasks including phone calls, check-in/check-out processes, pretesting, and insurance processing.
• Maintain inventory accuracy and a clean, organized, well-run office.
• Drive a culture of positivity, accountability, and continuous improvement.

Requirements

• Leadership experience – you’ve managed people or processes and are ready to take the lead.
• Tech-savvy and adaptable – ability to navigate tablets, digital systems, and multitask across platforms.
• High energy and mobility – comfortable being on your feet and moving throughout the office while keeping team morale high.
• People-first mindset – outgoing, engaging, and excited to interact with patients all day.
• Eager to learn – open to feedback and growth in a fast-paced environment.
• Availability to work during office hours (including some Saturdays).
• Ability to travel to other locations when support is needed.

Optical experience is a bonus—but not required. We’ll train the right leader.

Benefits

• Paid Time Off and Paid Holidays
• 401(k) Retirement Plan
• Health, Dental, and Rx Insurance
• 100% Paid Parental Leave
• Free Eye Exams & Glasses (including immediate and extended family discounts)
• Company-Paid Life Insurance

You will thrive here if you have

• Team leadership experience – specifically in retail, optical, or healthcare industries.
• A motivational style – skilled at inspiring others while maintaining high standards.
• Versatility – can confidently shift between leading, problem-solving, and hands-on support.
• Strong communication skills – clear, confident, and professional with both patients and teammates.
• Detail-oriented and proactive – you notice the small things and take initiative before issues arise.
• A growth-driven mindset – motivated to keep learning, improving, and advancing your career.