Assistant Nurse Manager - Inpatient Psych - Mount Sinai Behavioral Health Center - Full Time (11am-9pm)

About the role

The Assistant Nurse Manager is a Registered Professional Nurse who serves as a clinical leader in the daily functioning of the unit and oversight of quality patient care delivery, in conjunction with, or in the absence of, the Clinical Nurse Manager.

Responsibilities

• Patient Care
  • Leads nursing practice using the tenets of the Professional Practice Model of Relationship Centered Care and the Care Delivery Model of Modified Primary Nursing to promote the patient experience.
  • Demonstrates proficiency in all aspects of Purposeful Hourly Rounding (PHR) and role models expected behaviors.
  • Ensures integration of PHR into clinical activities to enhance Relationship Centered Care.
  • Validates staff members round hourly on all patients by direct observation and patient feedback.
  • Assesses staff competency in PHR and provides consistent meaningful feedback, with more focused feedback as needed.
  • Conducts rounding of all patients on a daily basis (Monday–Friday).
  • Communicates quantitative and qualitative information regarding the patient experience and staff engagement to the staff and the Interdisciplinary Patient Care Team to develop and implement an action plan.
  • Collaborates with the physician dyad and escalates concerns as appropriate.
  • Follows up on all patient concerns in a timely manner and provides service recovery as needed.
  • Demonstrates caring, respect, compassion, empathy and active listening through dialogue, body language and actions.
• Patient Experience
  • Role models the tenets of Mount Sinai Relationship Centered Care (MSHRCC) through facilitation of actions including but not limited to: Admission Welcome, Bedside Shift Report, HELP, AM/PM Care, 5 Minute Sit Down, Purposeful Hourly Rounding (PHR), Medication Review, Discharge Wrap Up, and MD/RN Unit Collaboration.
  • Huddles with staff at the start of each shift, identifying high-risk patients who require special attention.
  • Communicates to nursing leadership concerns or issues identified during huddle and throughout the shift.
  • Initiates service recovery for patients and family members who have concerns and escalates to Clinical Nurse Manager/Associate Director of Nursing/designee or Patient Relations as needed.
  • Interprets and communicates patient experience scores and benchmarks and keeps staff informed of progress and areas of opportunity.
  • Considers the patient’s values, preferences, expressed needs and knowledge in all aspects of care.
  • Empowers staff to use evidence-based practices to increase understanding of patient’s perceptions of care.
  • Demonstrates caring, respect, compassion, empathy and active listening through dialogue, body language and actions.
• Quality and Safety
  • Designs, supports and leads a safe, therapeutic and efficient patient-centered care environment for professional practice.
  • Identifies and investigates issues or variances in practice/operations by participating in the RCA process and implements corrective action plans.
  • Fosters a fair and open culture that encourages error and near-miss occurrence reporting.
  • Leads interdisciplinary quality improvement teams using the principles of high reliability.
  • Reviews unit progress, changes and compliance with quality and safety metrics with clinical nurses and other members of the healthcare team.
  • Responds to escalations of potential safety hazards or gaps from best practice by correcting concerns following institutional chain of command protocol.
  • Monitors institutional information technology infrastructure and corrects gaps in clinical nurse documentation.
  • Leads staff participation in quality and safety initiatives and mandated compliance measures.
  • Demonstrates accountability for all unit quality and safety practices and compliance and ensures required evaluation of staff competencies is maintained.
• Operations and administration
  • Supports implementation of the mission, vision, goals and objectives of the department throughout the clinical service and individual patient care units.
  • Provides administrative and clinical oversight to ensure that all activity (staffing, support services, interdisciplinary collaboration, resources and financial viability) supports the goals of the organization.
  • Works collaboratively with physician dyads and the healthcare team to promote patient care and regulatory standards.
  • Maintains a nursing unit in compliance with all regulatory agency mandates, including the regulations of NYS DOH and The Joint Commission.
  • Oversees 24-hour patient care delivery, throughput, staffing and processes to ensure efficient and effective operations.
  • Prepares, implements and monitors unit budgets, including capital equipment allocation, budget variances, management of OT and vacancies according to MSHS financial goals.
  • Maintains control of established positions and manages the recruitment and retention of qualified staff.
  • Maintains patient/employee confidentiality in the management of information.
  • Evaluates nursing staff performance and mentors, coaches, counsels and disciplines staff as needed.
  • Monitors availability and maintenance of nursing equipment and supplies.
  • Conducts regular staff meetings to ensure communication with staff about progress, changes and compliance with all hospital policies and procedures.
  • Encourages, recognizes and rewards staff participation in quality and safety initiatives, compliance and successes.
  • Facilitates organizational change initiatives by using effective strategies.
  • Leads a shared decision-making model by establishing a structure of shared governance, just culture and staff engagement in practice councils, departmental meetings and initiatives.
  • Interprets and implements collective bargaining agreements affecting staff.
  • Responds to protest of assignment in a timely manner as detailed in the collective bargaining agreement and discusses the resolution in unit staff meetings.
• Professional Development
  • Performs as a clinical leader who actively creates and supports nursing practice and an environment of care that reflects clinical excellence.
  • Organizes the environment of care to support clinical colleagues, patients and their families and members of the healthcare team.
  • Projects and cultivates a professional image to colleagues by communicating caring, respect, compassion, empathy and trust.
  • Incorporates ethical principles into decision making for patient and family in collaboration with the clinical nursing staff and the healthcare team.
  • Fosters a spirit of scholarship, inquiry, life-long learning and innovation for self and others.
  • Acquires and disseminates knowledge and skills relative to the role, patient population, clinical specialty and global or local health community needs.
  • Leads shared decision making through unit/service practice councils, nursing department and hospital committees, and clinical service/unit initiatives.
  • Serves as a professional role model and preceptor for new leadership staff and students.
  • Integrates the values of research and evidence-based practice and its application to nursing practice and the environment of care.
  • Contributes to the profession of nursing through leadership and participation in professional organizations.

Qualifications

• Bachelor of Science with a major in nursing required; master’s in nursing or health related field preferred.
• 3 years minimum clinical nursing experience with some Charge Nurse/Supervisory experience preferred.
• Interventional Radiology/Cardiac Cath Lab experience required.
• Must have relevant clinical competence in area of nursing practice assigned.