Assistant Manager - Tulsa Premium Outlet, Hollister
About the role
The Assistant Manager role is a multifaceted position that combines elements of business strategy, operations, creativity, and people management. The role involves driving sales results by analyzing the business and providing top-tier customer service, overseeing daily store operations, and leveraging creative expertise through floorset updates, styling recommendations, and product knowledge. Additionally, Assistant Managers are talent leaders, managing recruitment, training, engagement, and development.
Responsibilities
- Perform Opening and Closing Routines
- Supervise salesfloor & stockroom, ensuring excellent customer service & seamless operations
- Conduct staffing and scheduling operations and payroll management
- Train and develop the non-management staff
- Demonstrate product knowledge and brand awareness, while driving sales
- Build and maintain visual displays
- Analyze reporting to inform decision making
- Protect store assets & perform inventory control
- Operate Register/Point of Sale systems
- Fulfill OMNI Channel Orders
- Represent the Brand and Exemplify Company Culture and Values
Qualifications
To succeed in this role, candidates should have a strong background in retail operations, customer service, and leadership. Experience in a similar role is preferred but not required. A passion for the brand and a commitment to excellence are essential. Strong organizational skills, effective communication, and the ability to manage multiple tasks are also critical.