Assistant Manager-Thrift Shop-Winchester

About The Role

We're seeking a dependable, customer-focused Assistant Manager to support the day-to-day operations of our thrift shop. In this role, you'll work closely with the Thrift Shop Manager to supervise staff and volunteers, manage inventory and merchandising, support financial processes, and maintain a clean, safe, and welcoming store environment. You'll also assume leadership responsibilities during the manager's absence, ensuring continuity in operations.

How You'll Make a Difference

Store Operations & Leadership

• Support and learn all aspects of thrift shop management in partnership with the Store Manager.
• Assume responsibility for daily operations when the manager is absent.
• Open and close the store as scheduled, ensuring appropriate staffing and operational readiness.
• Supervise thrift associates, ensuring tasks are completed accurately and standards are maintained.

Customer Service & Community Engagement

• Deliver exceptional customer service that reflects Blue Ridge Care's mission and values.
• Promote the thrift shop through community outreach, events, and advertising with leadership approval.
• Foster a respectful, positive environment for staff, volunteers, and customers alike.

Inventory, Merchandising & Donations

• Maintain accurate inventory and appropriate stock levels.
• Oversee processing of incoming donations, ensuring items are sorted, cleaned, priced, and displayed.
• Ensure all merchandise is accurately priced according to store policies.
• Collaborate with staff to creatively merchandise clothing, wares, and specialty items.
• Manage jewelry display, pricing, and organization to maximize visibility and sales.

Volunteers & Scheduling

• Supervise, train, and support volunteers to ensure effective and meaningful contributions.
• Assist with staff and volunteer scheduling, vacations, special events, and shift coverage.
• Seek volunteer assistance respectfully while maintaining a positive working environment.

Financial & Administrative Support

• Support sales tracking, revenue reconciliation, and donation processing.
• Complete end-of-month reports and required paperwork accurately and on time.
• Maintain accurate receipts for sales and donations.
• Manage petty cash, ensuring daily counts and proper documentation.
• Ensure daily deposits are accurate and completed timely.

Store Standards & Professional Growth

• Maintain a clean, organized, and safe store environment meeting health and safety standards.
• Actively seek feedback and professional development opportunities.
• Perform duties independently and reliably, supporting the overall success of the thrift shop.
• Complete additional duties as needed to support operations and fundraising goals.

What You Bring

• High school diploma or GED required.
• Minimum of two years of retail and customer service experience required.
• Computer literacy required.
• Strong leadership, communication, and organizational skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Valid driver's license and reliable, insured vehicle for travel within the service area.

Why You'll Love Working Here

At Blue Ridge Care, caring for people begins with caring for our team. Your work in our thrift shops directly supports compassionate care across our community. We offer:

• Competitive Pay
• Paid Time Off & Paid Volunteer Time
• Health, Dental, and Vision Insurance
• Retirement Plan with Company Match
• Thrift Shop Discount
• Meaningful work aligned with a mission that truly matters