Assistant Manager, Terminal Operations and Facilities - Second Shift

About the role

This position assists with the day-to-day management of operations at the Minneapolis-St. Paul International Airport (MSP) Terminals 1 and 2, with shared responsibilities for planning, monitoring, and overseeing daily activities and utilization of MAC common use facilities, systems, and equipment. The role oversees terminal and maintenance activities, concourses, and other airport facilities, responding to facility issues, maintenance requests, and initiating appropriate responses as needed. The position ensures tenants adhere to MAC Policies and Ordinances, monitors and resolves problems relating to passenger flow, common use assets, baggage handling systems, and other terminal operations components.

This role works closely with airlines, tenants, MAC staff, vendors, contractors, and consultants to coordinate and facilitate work while avoiding disruption to normal airline/terminal operations. The Terminal Operations and Facilities Assistant Manager oversees contracted services, vendors, and related operating budgets, maintains critical relationships with key internal and external stakeholders, and participates in the department on-call rotation. The position also serves as a key departmental representative within the North STAR Center (NSC), supporting integrated airport operations through real-time coordination, situational awareness, and response to irregular operations.

This is a second shift position working between the hours of 1:00 PM - 9:30 PM and is safety-sensitive, requiring a pre-employment drug screen.

Responsibilities

• Monitor daily activity across Terminals 1 and 2, concourses, ramp areas, and other assigned facilities for safety, operational impacts, and compliance.
• Respond to incoming operational and maintenance service calls; perform initial investigations and initiate work orders as required.
• Resolve issues affecting passenger flow, baggage handling systems, terminal assets, and common use equipment.
• Coordinate scheduled and unscheduled utility shutdowns and assist with irregular operations, including stranded passenger support.
• Conduct routine inspections of terminal spaces, jet bridges, construction zones, and tenant areas; identify and track repair needs.
• Coordinate maintenance, repairs, and minor construction activities with MAC departments, contractors, airlines, and tenants.
• Support terminal setup needs including signage, stanchions, furniture, and queue management.
• Ensure technology applications used by Terminal Operations and Facilities are functioning and meeting operational requirements.
• Represent the department in the North STAR Center, providing real-time coordination, situational awareness, and irregular-operations response.
• Use AODB and RMS to support Terminal Operations, optimize common use resources, and provide supplemental operational support to the Terminal Operations Coordinators team.
• Manage and coordinate repair and maintenance activities, ensuring timely completion and quality results.
• Track and administer warranty claims, damage repairs, and follow-up inspections.
• Oversee high-value contracts requiring Commission approval (such as Conveyance Maintenance, Automated People Movers, Loading Dock Operations, or Solid Waste & Recycling).
• Ensure contract compliance with vendors and tenants; identify performance gaps and facilitate resolutions.
• Assist with procurement of maintenance services, equipment, and contracted work.
• Respond to after-hours emergencies and participate in the rotating on-call schedule.
• Maintain strong working relationships with airlines, tenants, contractors, and government agencies.
• Monitor tenant activities for compliance with MAC policies, leases, and operational requirements.
• Respond to inquiries from the public, airlines, tenants, and contractors.
• Facilitate communication during construction impacts, operational disruptions, and utility outages.
• Monitor construction activity at Terminals 1 and 2 and other assigned areas for operational, safety, and customer-impact considerations.
• Participate in design reviews, construction coordination meetings, and project update sessions with MAC staff, consultants, contractors, airlines, tenants, and regulatory agencies.
• Provide input into miscellaneous modification projects and long-term Capital Improvement Program (CIP) initiatives.
• Perform miscellaneous projects and duties as assigned, including representing Terminal Operations and Facilities in internal committees and project teams.

Requirements

• Bachelor’s degree in aviation, business, or a related field.
• In lieu of a bachelor’s degree, an associate's degree and 2 years of experience with airport and/or airline operations activities, plus a high school diploma or GED.
• In lieu of any degree, 4 years of experience with airport and/or airline operations activities, plus a high school diploma or GED.
• Two years of experience coordinating operational, maintenance, and/or facility-related activities in an airport environment.
• Demonstrated ability to communicate effectively and maintain solid relationships with internal and external stakeholders, the public, and customers.
• Strong communication, writing, and problem-solving skills.
• Ability to work independently with limited supervisory oversight.
• Ability to effectively multi-task.
• Intermediate skill level using email, Microsoft Word, Microsoft Excel, PowerPoint, and Outlook.
• Ability to respond to emergencies that may require returning to the airport after scheduled work hours.
• Possession of a reliable vehicle to commute between jobsites.
• Valid driver’s license.

Skills

• Customer Focus – Building strong customer relationships and delivering customer-centric solutions.
• Action Oriented – Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Directs Work – Providing direction, delegating, and removing obstacles to get work done.
• Ensures Accountability – Holding self and others accountable to meet commitments.
• Drives Results – Consistently achieving results, even under tough circumstances.
• Collaborates – Building partnerships and working collaboratively with others to meet shared objectives.
• Manages Conflict – Handling conflict situations effectively, with a minimum of noise.
• Values Differences – Recognizing the value that different perspectives and cultures bring to an organization.
• Builds Effective Teams – Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.
• Communicates Effectively – Developing and delivering multi-mode communications that convey a clear understanding of unique needs of different audiences.
• Drives Engagement – Creating a climate where people are motivated to do their best to help the organization achieve its objectives.
• Courage – Stepping up to address difficult issues, saying what needs to be said.
• Instills Trust – Gaining the confidence and trust of others through honesty, integrity, and authenticity.

Qualifications

• Experience managing airline or airport operations.
• Facilities management experience with baggage systems, elevators, doors, escalators, and cleaning.
• Supervisory experience.
• Experience using facility management software.
• Experience using Computerized Maintenance Management System(s) software or similar.
• Familiarity with key terminal systems, including the Airport Operational Database (AODB) and Resource Management System (RMS).
• Experience operating in an airport operations center or related integrated operations center.
• Experience managing high-value service contracts and budgets.
• Experience participating in or managing RFP or RFQ processes.
• Working knowledge of applicable TSA and FAA regulations for airports.
• Experience utilizing video surveillance systems.
• Experience with presentations or meeting facilitations.
• Completed aviation industry accreditation or certification programs through groups such as American Association of Airport Executives or Airports Council International.

Schedule

This is a second shift position working between the hours of 1:00 PM - 9:30 PM.