Assistant Manager - Tanger Phoenix

About the role

Since 1975, TUMI has been creating world-class business, travel and performance luxury essentials, designed to upgrade, uncomplicate, and beautify all aspects of life on the move. Blending flawless functionality with a spirit of ingenuity, we’re committed to empowering journeys as a lifelong partner to movers and makers in pursuit of their passions. The brand is sold globally in over 75 countries with approximately 2,000 points of sale.

As part of our Retail team, the Assistant Manager is responsible for creating a client experience that accurately reflects the ethos of our brand while building and maintaining strong client relationships and driving sales through outstanding service. The ideal candidate is committed to client service, demonstrating a strong understanding of, if not passion for, the luxury, travel, fashion, and lifestyle markets. The TUMI retail environment encourages an entrepreneurial spirit, offering growth opportunities over time as we work together to increase sales, KPI’s, build client awareness, provide world-class service, and grow the brand.

Responsibilities

• Performance to Goals: Meet and exceed individual and store baseline goals for personal sales and KPI metrics inclusive of conversion, DPT, UPT and Client Data Capture.
• Leadership And Initiative: Display a good sense of initiative, able to plan and prioritize, displays strategic thinking, and champion change in an effective manner; take pride in work and strives for excellence; take responsibility for performance and complete all assigned tasks and meet deadlines.
• People Development – Training and Developing: Help teach others training content through consistent roleplay and coaching; demonstrate an openness to new ideas and concepts while quickly learning and applying to the job; monitor and assist the Store Manager with the training and development for store associates; complete quarterly goal‑setting for personal development.
• People Development – Coaching and Feedback: Clearly articulate strengths, goals and opportunities; show critical thinking capabilities and is solution oriented; utilize company tools to create a 360‑degree coaching culture; be open to feedback from supervisors, peers and team.
• People Development – Networking and Recruiting: Assist the Store Manager in recruiting and networking to ensure hiring of high‑caliber performing team members as well as maintain an active bench strength of potential candidates.
• Communication And Relationship Building: Exercise strong written