Assistant Manager - Starbucks (Flamingo LV)

About the role

Bugsy Siegel’s desert dream, the Flamingo, has anchored the Las Vegas Strip since they started rolling dice in 1946. More than sixty years later, we’re still looking for fresh faces to help us surprise our guests with unexpected fun and excitement. This inclusive resort provides you the perfect opportunity to entertain our guests as they stay in over 3,500 rooms and suites and play in our 77,000 square foot casino, and 15 acre backyard tropical retreat. The confident and vivacious will find the Flamingo as the place to be.

Responsibilities

• Manages the day-to-day operation of the outlet in accordance with established policies and procedures.
• Establishes and administers training programs within the outlet, including new employee orientation.
• Directs the development and administration of controls for all phases of the outlet in an economical and profitable manner while maintaining established standards.
• Captures and develops methods for high quality preparation of food; assists in the maintenance and development of procedures for food service; and presents menu items for maximum customer service satisfaction.
• Maintains an efficient program of scheduling to ensure a high standard of food preparation and service with the use of minimum man-hours.
• Maintains and instructs assigned personnel as to safety policies and procedures and follows up to ensure hazards are eliminated.
• Maintains and communicates deviations from standard to salaried food prep supervisor responsible for area.
• Makes immediate response to all customer complaints to ensure that corrections are made when possible.
• Compiles annual budget, variance reports, weekly management reports, comp reports, linen/glass/silver/menu inventory and any other reports deemed necessary by the Manager or Director of Food & Beverage.
• Maintains and oversees the work of employees to ensure that established policies and procedures are being followed.
• Oversees all follow-up work to ensure non-recurrence of errors; works closely with Business Office and Internal Audit to ensure compliance with established procedures.
• Counsels, guides and instructs assigned personnel in the proper performance of their duties.
• Presents and coordinates the periodical performance reviews of assigned personnel.
• Recommends changes including hiring, promotion, demotion and release of personnel; recommends wage and salary adjustments for personnel within established guidelines.
• Interviews potential employees who have been recommended by Personnel.

Qualifications

• Effective communication in English, both verbal and written form in a professional manner.
• A minimum of an Associate’s Degree, preferably in hotel and/or restaurant management, Graduate of post high school, two year Culinary Arts School, or equivalent technical training in the food service industry may be substituted on a year for year basis.
• Preferred: Bachelor’s Degree in Hotel or Restaurant Mgmt.
• Two years previous Starbucks supervisory experience.
• Neat and professional appearance.
• Ability to compile, compute, and analyze pertinent data needed for reports.
• Flexibility to work various shifts.
• Knowledge of computer programs including: Word, Excel, and Windows.

Additional Requirements

• Fast-paced environment, multiple tasks to be handled under time constraint.
• Able to handle heavy business volume and sensitive situations relating to staff and guest problems, in a timely manner & be able to grasp, hold, reach, bend, push-pull, and/or lift up to 50 lbs.