Assistant Manager, Short Hills

About the role

Daily supervision of staff (coaching, training and assisting in achieving sales objectives).

Demonstrates and active management presence on the sales floor modeling exceptional service and ensuring all team member embody the Hermès spirit.

Identifying sales opportunities by weekly review of business by métier, tracking delivery and special orders. Apply these sales opportunities in tandem with each sales specialist personal goals to evaluate contribution to total boutique.

Contributes to and/or conducts monthly touch-base meetings and annual performance evaluations in tandem with Managing Director/Floor Director.

Communicates CRM standards, follows up daily for associate compliance and to maximize quality of client capture rate and detailed information according to Hermès standards.

Ensures policy and procedure is clearly communicated to team and all are actively compliant.

Maintains E-time and scheduling needs for the staff. Keeps and accurate record of vacation, time and attendance in tandem with HR.

Organizes seasonal trainings including key métier points, share internal updates, and ensures sales team are integrating into client conversations at point of sale.

Aids in maintaining database of candidates for store and in recruiting and interviewing to fill open positions.

Makes critical client decisions and runs business during Managing Director/Floor Director’s visits to Preview/Podium.

Responsibilities

• Daily supervision of staff (coaching, training and assisting in achieving sales objectives)
• Demonstrates and active management presence on the sales floor modeling exceptional service and ensuring all team member embody the Hermès spirit
• Identifying sales opportunities by weekly review of business by métier, tracking delivery and special orders
• Contributes to and/or conducts monthly touch-base meetings and annual performance evaluations in tandem with Managing Director/Floor Director
• Communicates CRM standards, follows up daily for associate compliance and to maximize quality of client capture rate and detailed information according to Hermès standards
• Ensures policy and procedure is clearly communicated to team and all are actively compliant
• Maintains E-time and scheduling needs for the staff
• Keeps and accurate record of vacation, time and attendance in tandem with HR
• Organizes seasonal trainings including key métier points, share internal updates, and ensures sales team are integrating into client conversations at point of sale
• Aids in maintaining database of candidates for store and in recruiting and interviewing to fill open positions
• Makes critical client decisions and runs business during Managing Director/Floor Director’s visits to Preview/Podium

Requirements

• 4+ years of retail management experience; prior experience in a luxury environment preferred.
• Basic office skills including proficiency in Excel, Word, Cegid and E-time.
• Ability to learn merchandise, POS and payroll systems; effectively troubleshoot.
• Ability to interpret sales data and translate into effective business recommendations.
• Clear written and verbal communication skills.
• Ability to lift between 0-25 lbs. without assistance.
• Flexible in work availability as business needs dictate.

Qualifications

• Must possess basic office skills including proficiency in Excel, Word, Cegid and E-time.
• Ability to learn merchandise, POS and payroll systems; effectively troubleshoot.
• Ability to interpret sales data and translate into effective business recommendations.
• Clear written and verbal communication skills.
• Ability to lift between 0-25 lbs. without assistance.
• Flexible in work availability as business needs dictate.

Skills

• Leadership
• Customer Service
• Team Management
• Merchandising
• Performance Evaluation
• CRM Systems
• Inventory Management
• Time Management
• Communication
• Lifting and Moving

Benefits

• Commission and bonus incentives based on sales performance
• Medical, Dental, Vision
• Life Insurance and Disability
• Paid time off (annual vacation of 15 days, 11 company holidays, 3 floating holidays, 2 wellbeing days, and sick & safe time)
• Paid Parental leave and transition time
• 401(k) and Roth Retirement plan with company matching and profit sharing
• Voluntary benefits such as flexible spending accounts, fitness reimbursement, voluntary life insurance
• Product discount and EAP resources
• Access to Calm App, Health Advocate, Family Building Support and more!

Pay

The salary range for this position is $92,037 - $103,540 annually. Actual rates are determined based on the job, location, and individual experience.

Schedule

Not specified.