Assistant Manager - Service Experience - The Rim Rack

About the role

The ideal Assistant Service Experience Manager candidate is goal‑oriented, enthusiastic about the business of fashion and has demonstrated skills in influencing, collaborating and driving results while providing an exceptional customer experience.

Responsibilities

• Demonstrate ownership of disciplines and process adoption with technology and innovation that enhance the customer’s experience.
• Assist the Service Experience Manager in coaching an interactive team of specialists who drive education efforts through influence and coaching to ensure the adoption of new behaviors and processes.
• Develop relationships with both merchandising and store teams to effectively lead and integrate change that promotes customer‑driven initiatives.
• Assist the Service Experience Manager with financial aspects and budgets to drive efficiencies and continuous improvement within the organization.
• Assist with protecting security and privacy of customer information, including education, compliance and disposition of issues.
• Perform all Service Experience, Cash Room and Communication procedures as applicable.

Requirements

• A track record of successful results, such as strong productivity and achievement of goals.
• Strong organizational, delegation and follow‑through skills.
• Clear and effective written and verbal communication, as well as strong interpersonal skills.
• Ability to prioritize multiple tasks in a fast‑paced environment.
• Proficiency in multiple operating systems, including MS Windows, iOS and Android.
• High school diploma or equivalent (preferred).

Pay

$16.50 – $24.25 hourly, dependent on location, knowledge, skills, and experience.

Benefits

• Medical, vision, and dental insurance.
• Retirement plans (401k) and other savings options.
• Paid time off, holidays, and PTO accruals.
• Life insurance and disability coverage.
• Merchandise discount and Employee Assistance Program resources.
• Performance‑based incentives and bonuses.