Assistant Manager, Scottsdale

About the role

The Assistant Manager is responsible for partnering with the Managing Director and Floor Director to successfully run all aspects of the business including building sales, identifying opportunities, and client development via CRM and service initiatives, coaching and counseling of staff. All other duties as assigned by the supervisor.

Responsibilities

• Daily supervision of staff (coaching, training and assisting in achieving sales objectives).
• Demonstrates and active management presence on the sales floor modeling exceptional service and ensuring all team member embody the Hermès spirit.
• Identifying sales opportunities by weekly review of business by métier, tracking delivery and special orders. Apply these sales opportunities in tandem with each sales specialist personal goals to evaluate contribution to total boutique.
• Contributing to and/or conducting monthly touch-base meetings and annual performance evaluations in tandem with Managing Director/Floor Director.
• Communicates CRM standards, follows up daily for associate compliance and to maximize quality of client capture rate and detailed information according to HOP standards.
• Safeguarding policy and procedure is clearly communicated to team and all are actively compliant.
• Maintains E-time and scheduling needs for the staff. Keep and accurate record of vacation, time and attendance in tandem with HR.
• Organizes seasonal trainings including key métier points, share Porte updates, and ensure sales team are integrating into client conversations at point of sale.
• Aids in maintaining database of candidates for store and in recruiting and interviewing to fill open positions.
• Makes critical client decisions and runs business during Managing Director/Floor Director’s visits to Podium.

Requirements

• Daily supervision of staff (coaching, training and assisting in achieving sales objectives).
• Identifying sales opportunities by weekly review of business by métier, tracking delivery and special orders. Apply these sales opportunities in tandem with each sales specialist personal goals to evaluate contribution to total boutique.
• Contributes to and/or conducts monthly touch-base meetings and annual performance evaluations in tandem with Managing Director/Floor Director.
• Communicates CRM standards, follows up daily for associate compliance and to maximize quality of client capture rate and detailed information according to HOP standards.
• Safeguarding policy and procedure is clearly communicated to team and all are actively compliant.
• Maintains E-time and scheduling needs for the staff. Keep and accurate record of vacation, time and attendance in tandem with HR.
• Organizes seasonal trainings including key métier points, share Porte updates, and ensure sales team are integrating into client conversations at point of sale.
• Aids in maintaining database of candidates for store and in recruiting and interviewing to fill open positions.
• Makes critical client decisions and runs business during Managing Director/Floor Director’s visits to Podium.

Qualifications

• 4+ years of retail management experience; prior experience in a luxury environment preferred.
• Basic office skills including proficiency in Excel, Word, Cegid and E-time.
• Ability to learn merchandise, POS and payroll systems; effectively troubleshoot.
• Ability to interpret sales data and translate into effective business recommendations.
• Clear written and verbal communication skills.
• Ability to lift between 0-25 lbs. without assistance.
• Flexible in work availability as business needs dictate.

Skills

• Exceptional interpersonal and customer service skills.
• Strong organizational and time management skills.
• Ability to manage multiple tasks and priorities.
• Proficiency in Microsoft Office Suite.
• Knowledge of Hermès brand and product line.

Benefits

Hermès is proud to offer a variety of benefits to support the needs of our employees and their families, including:

• Commission and bonus incentives based on sales performance.
• Medical, Dental, Vision, Life Insurance and Disability.
• Paid time off (annual vacation of 15 days, 11 company holidays, 3 floating holidays, 2 wellbeing days, and sick & safe time).
• Paid Parental leave and transition time.
• 401(k) and Roth Retirement plan with company matching and profit sharing.
• Voluntary benefits such as flexible spending accounts, fitness reimbursement, voluntary life insurance.
• Product discount and EAP resources.
• Access to Calm App, Health Advocate, Family Building Support and more!

Pay

$80,531.73 - $95,000 annually.

Schedule

N/A