Assistant Manager - Sales Operations

Key Responsibilities

• Order Processing: Oversee and process purchase orders for Color WOW International and Canada Independent Distributors.
• Administrative & Market Liaison: Serve as the primary operational point of contact for international markets to resolve shipping, order, and supply issues.
• Allocations & Communications: Create and distribute Color WOW allocation and promotional communications based on the Promo & Launch calendars to keep global distributor markets equipped for success.
• Sales Planning & Order Execution:
  • Order Management: Process and oversee domestic purchase orders for PPD & Color WOW, ensuring alignment with inventory availability.
  • Sample Management: Enter and manage the fulfillment of sales sample orders for Color WOW and PPD.
• Analytics & Performance Tracking:
  • Sales Forecasting: Maintain and update the weekly Color WOW tracker with month-to-date sales versus target goals to support accurate sales forecasting and provide critical "sell-in" updates to Sales Leadership.
  • Sell-Out Analysis: Maintain, update, and analyze monthly retailer sell-out data for Color WOW to identify trends and provide actionable market insights.
  • Commission Processing: Review and prepare monthly commission payouts for PPD "Other Distributors."
• Pricing & Master Data Integrity:
  • Price List Management: Maintain and update Trade price lists and manage the communication and implementation of price increases for both PPD and Color WOW.
  • System Optimization (NEO/PIM): Support master data pricing maintenance, addressing system attribution issues, and maintaining the active SKU list.
  • Promo Setup: Partner with PIM and Pricing teams to upload and set up promotional deals in the NEO system for Customer Service POs and orders.
  • Hierarchy Maintenance: Support and update customer hierarchies within the NEO system, particularly focusing on data integrity during and after system "go-live."
• Financial, Policy & Process Compliance:
  • Sales Accruals: Collaborate closely with Finance teams to manage and reconcile sales accruals and address financial discrepancies as needed.
  • Policy Documentation: Prepare yearly BFA (Business Funding Agreement), GTS, and MAP (Minimum Advertised Price) liter documentation and policy files for key customers.
  • BPM Support: Provide key operational support for Business Process Management (BPM) initiatives to ensure division-wide compliance.

Skills And Knowledge

• Operational Excellence: Proven ability to manage high-volume, deadline-driven tasks with extreme attention to detail and a passion for data accuracy.
• Tech Mastery: Advanced proficiency in Excel (Pivot Tables, VLOOKUPs, complex formulas) is required. Hands-on experience with SAP, PIM, NetSuite, or Google Suite is preferred.
• Analytical Rigor: Ability to synthesize raw sales data into structured reports that highlight risks and opportunities for both domestic and international streams.
• Communication: Strong verbal and written skills to act as a bridge between Finance, Supply Chain, International Distributors, and Field Sales.
• Industry Context: Experience in the Beauty or Professional Haircare industry is a significant advantage.

Requirements

• Education: Bachelor’s degree required.
• Experience: 1-2 years of experience in Sales Operations, Sales Analytics, or a related commercial planning role.
• Work Environment: Hybrid (3 days in-office).
• Flexibility: Ability to periodically work weekends to support major Trade events, international meetings, or distributor launches.