Assistant Manager - Room Operations Front Desk

About the role

The Ritz-Carlton Dallas offers an entry level management position focused on supporting the day-to-day activities of Rooms Operations including Housekeeping, Recreation, Laundry, Staff, AYS, and Concierge/Guest Services. The role assists in guest arrival and departure procedures, maintaining cleanliness standards, and ensuring guest and employee satisfaction.

Responsibilities

• Opens and closes Front Desk shifts and ensures completion of assigned shift checklist and other duties.
• Runs and reviews room operations reports.
• Understands and operates department equipment, reporting malfunctions.
• Ensures employees have proper supplies and uniforms.
• Communicates performance expectations to employees, handles questions and concerns, and schedules employees to meet business demands.
• Verifies room rates and uses budgets, operating statements, and payroll progress reports to manage Room Operations.
• Assists in investigating employee and guest accidents, using guest information tracking systems, and setting a positive example for guest relations.
• Interacts with guests to gather feedback on product quality and service levels, handling complaints and seeking assistance from supervisors as necessary.
• Reviews comment cards and guest satisfaction results with employees.

Requirements

Candidates must have either:

• A high school diploma or GED with 3 years of experience in guest services, front desk, housekeeping, or related fields.
• A 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or a related field with 1 year of experience in guest services, front desk, housekeeping, or related fields.

Qualifications

Must possess excellent communication skills, be able to handle multiple tasks simultaneously, and demonstrate strong organizational and problem-solving abilities.

Skills

Knowledge of hotel operations, ability to work independently, and proficiency in Microsoft Office applications are required.

Benefits

Comprehensive benefits package including health insurance, retirement plans, and paid time off.

Pay

Competitive salary based on experience and qualifications.

Schedule

Flexible schedule to accommodate the needs of the position and the property.

At The Ritz-Carlton

Join a community of passionate professionals dedicated to delivering exceptional service and creating unforgettable experiences for our guests. We value creativity, thoughtfulness, and compassion, and we encourage you to bring your unique perspective to our team.