Assistant Manager Retail Waldorf

About the Role

Exciting and diverse retail leadership opportunity in a dynamic work environment. Be a decision maker and lead a team while improving your community. Goodwill offers exciting opportunities for professional growth.

Responsibilities

• Assists the store manager with the overall operation of the business unit.
• Develops, coaches and trains all direct reports in the business unit.
• Helps to create an atmosphere of ongoing exceptional customer service to internal (associates, peers, other departments) and external customers (donors, shoppers, community partners).
• Makes recommendations for hiring and evaluating of associates on the team.
• Assists the store manager in performing the daily administrative/clerical functions of store operations.
• Provides exceptional customer service to customers, to include resolving customer concerns.
• Fulfills the duties of store personnel only if needed.
• Models, monitors and enforces compliance with company policies and standards.
• Monitors sales transactions associated with purchases and ensures proper sales procedures are followed.
• Maintains the general appearance of the store and premises according to agency standards.
• Assists in the enforcement of store safety and security procedures and ensures safety procedures are enforced on an ongoing basis.
• In some stores, may act as safety captain.
• Performs all other duties as assigned.

Essential Competencies

• Develops Direct Reports and Others
• Process Management
• Customer Focus
• Confronting Direct Reports
• Managing Diversity
• Functional and Technical Skills

Supervisory Responsibility

This position has supervisory responsibility for associates including Team Leads.

Requirements

• High school diploma or equivalent plus one to three years previous management experience in retail or similar service-oriented business or environment (e.g., military experience).
• Basic math and computer skills (ability to create and manipulate spreadsheets, understand computerized time and attendance, understand POS systems, etc.).
• Ability to effectively communicate in English, both verbally and in writing in a clear manner.
• Excellent customer service skills.
• Must be willing to work flexible days and hours. Schedule must be flexible to meet the needs of a seven-day-per-week business.
• Personal vehicle to transport store receipts to the bank.

Preferred Qualifications

• Associate’s degree or higher.
• Fluency in a language other than English.

Benefits

• Excellent compensation and bonus potential.
• Healthcare, including individual and family medical, dental, and vision benefits.
• Paid personal time off (PTO) and paid holidays.
• Basic life insurance and short/long-term disability benefits.
• Pet insurance.
• Generous employee discounts.
• Access to an employee assistance program (EAP).
• 403(b)/401(k) plan with match available after 1 year.