Assistant Manager, Retail
About the Role
Join Krispy Kreme as an Assistant Manager and work in partnership with our General Managers to create a WOW experience for our customers. You will support shop operations, foster teamwork, develop staff competencies, and help meet and exceed shop goals. This role is designed to grow your skills on your journey to becoming a General Manager at Krispy Kreme.
Responsibilities
- Manage and build a team of customer-focused employees through coaching, measurement, and fostering teamwork.
- Assist the General Manager in recruiting, hiring, training, onboarding, and resolving team member disputes.
- Maintain knowledge of products and current promotions.
- Assist with in-shop accounting functions, including cash handling, financial and operational reporting, counting and depositing revenues, and managing inventory control.
- Ensure equipment and resources (production equipment, POS system, retail equipment, drive-thru, and processing equipment) are operational.
- Maintain a high level of shop sanitation and cleanliness.
- Provide exceptional customer service by nurturing a culture where all people feel welcomed and loved.
Requirements
- High school diploma or equivalent.
- Five years of experience in food service or retail industry.
- Steadfast commitment to nurturing an equitable, unbiased culture where employees are empowered to showcase their originality.
- At least 2 years of management experience.
- Must be 18 years of age or over.
- Effective written and verbal communication skills.
- Travel requirements: 0-10%.
- Must be authorized to work in the U.S. without sponsorship.
Physical Demands and Working Conditions
- Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
- Exposure to fluctuating temperatures and noise levels in the shop.
- Exposure to known allergens including but not limited to nuts.
- Non-air-conditioned production environment.
- Noise typical of a production and/or processing area.
Benefits
- Weekly pay.
- Career growth opportunities within a growing company.
- Comprehensive benefits (medical, vision, and dental insurance).
- Employee discount program.
- 401K plan.
- Paid time off (PTO).
- Company events.
- Education reimbursement.
- Adoption assistance.
- Life insurance.
- Flexible Spending Account (FSA) / Health Savings Account (HSA) plans.
- Pet insurance.
About Krispy Kreme
Headquartered in Charlotte, N.C., Krispy Kreme is one of the most beloved and well-known sweet treat brands in the world. Our iconic Original Glazed® doughnut is universally recognized for its hot-off-the-line, melt-in-your-mouth experience. Krispy Kreme operates in more than 35 countries through its unique network of fresh doughnut shops, partnerships with leading retailers, and a rapidly growing e-commerce and delivery business with more than 14,000 fresh points of access. Our purpose is to touch and enhance lives through the joy that is Krispy Kreme, reflected in our love for our people, communities, and planet.