Assistant Manager, Retail
About the role
Since its founding in 1937, Krispy Kreme’s focus has remained the same - making fresh doughnuts using our founder’s original recipe. The brand’s iconic Hot Light lets consumers know when doughnuts are being made in the shop so they can stop in and enjoy them hot, right off the line. We are looking for Assistant Managers who want to inspire customer wonder!
Responsibilities
- Manage and build a team of customer-focused employees through coaching, measurement, and fostering teamwork.
- Assist General Manager in recruiting, hiring, training, onboarding, and dispute resolution of team members.
- Maintain knowledge of products and current promotions.
- Aid in in-shop accounting functions, including cash handling, completing corporate financial and operational reporting, counting, and depositing revenues, and managing inventory control.
- Ensure equipment and resources are operational for team member use including production equipment, POS system, retail equipment, drive-thru, and processing equipment.
- Maintain a high level of shop sanitation and cleanliness.
- Provide exceptional customer service to guests by nurturing a culture where all people know that their wonderfully original identities are welcomed & loved.
Requirements
- High school diploma or equivalent.
- Five (5) years of experience in a job involving food service or retail industry.
- Has a steadfast commitment to nurture an equitable, unbiased culture where our peeps are empowered to showcase their originality.
- At least 2 years of management experience.
- Effective communication skills, both written and verbal.
Qualifications
- Must be 18 years of age or over.
- Travel Requirements: 0-10%
Skills
- Customer Service
- Team Management
- Financial Management
- Equipment Maintenance
- Product Knowledge
Benefits
- Weekly Pay
- Career opportunities- we are growing!
- Comprehensive benefits (medical, vision, and dental insurance)
- Employee discount program
- 401K plan
- PTO
- Company events
- Education Reimbursement
- Adoption Assistance
- Life Insurance
- FSA/HSA Plans
- Pet Insurance
- Learn more at www.kkbenefits.com
Benefits
At Krispy Kreme, we focus on: Loving People, Belonging, Loving Communities, and Loving Planet. Learn more about our benefits and company culture at www.KrispyKreme.com.
Why Krispy Kreme?
At Krispy Kreme, we believe that your originality sweetens our recipe. We value the diverse ingredients of the ethnicity, national origin, race, age, sex, gender, intersex, or veteran status of every individual. We strive for an inclusive culture that allows each of our peeps to bring their bold authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.
About Krispy Kreme
Headquartered in Charlotte, N.C., Krispy Kreme is one of the most beloved and well-known sweet treat brands in the world. Our iconic Original Glazed® doughnut is universally recognized for its hot-off-the-line, melt-in-your-mouth experience. Krispy Kreme operates in more than 35 countries through its unique network of fresh doughnut shops, partnerships with leading retailers, and a rapidly growing Ecommerce and delivery business with more than 14,000 fresh points of access. Our purpose of touching and enhancing lives through the joy that is Krispy Kreme guides how we operate every day and is reflected in the love we have for our people, our communities and the planet.