Assistant Manager - REEDS Jewelers, Old Hickory Mall

About the role

We are seeking a results-driven, client-centric Assistant Store Manager to join our team at REEDS Jewelers. This role is crucial in driving sales, developing team talent, and ensuring operational excellence.

Responsibilities

• Sales Leadership: Partner with the Store Manager to exceed sales goals and KPIs. Lead by example and drive growth through key product strategies and promotional execution.
• Client Experience: Deliver and coach exceptional customer service at every touchpoint. Ensure an elevated and personalized shopping experience.
• Team Development: Support hiring and retention of top-tier talent. Mentor team members and provide actionable coaching and recognition. Promote a culture of learning, teamwork, and performance.
• Operational Excellence: Keep daily operations running smoothly and efficiently. Uphold company policies and ensure compliance. Monitor inventory, loss prevention, and store standards. Optimize processes and back-of-house organization.

Requirements

• Experience in retail, preferably within luxury, specialty, or jewelry retail.
• Passion for the Pandora and REEDS brand.
• Strong leadership presence with the ability to inspire, guide, and develop a team.
• Proficient in POS systems, clienteling tools, Microsoft Office, and digital commerce platforms.
• Availability to work a flexible schedule including evenings, weekends, and holidays.
• High School Diploma/Equivalent.
• Must be legally eligible to work in the U.S.
• Must be able to stand for extended periods as required and lift up to 30 lbs.

Preferred Qualifications

• Previous coursework or certification from the Gemological Institute of America (GIA).
• Passion for jewelry, watches, and providing a luxury client experience.
• Leadership in retail or hospitality.

Our Values

• Integrity - Do what's right, always.
• Performance Excellence - Drive results, embrace growth.
• Stewardship - Build trust with every action.
• Professionalism - Lead with confidence and consistency.
• Entrepreneurial Spirit - Think big, act boldly.
• Team Orientation - Collaborate and uplift others.
• Passion - Love what you do and have fun doing it.

Benefits

• Earn an hourly base pay rate and monthly commission.
• REEDS Jewelers offers a comprehensive compensation program that includes health/dental/life/LTD insurance, 401k, merchandise discounts, career growth, and a drug-free workplace.
• We are an Equal Opportunity Employer.
• We value the diversity of our team, and employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
• We provide a smoke and drug-free environment.