Assistant Manager - Pandora Boutique, Patrick Henry Mall

About the role

The Role: Assistant Store Manager

We're looking for a results-driven, client-centric Assistant Store Manager to support the Store Manager in leading a high-performing team. This role is instrumental in driving sales, developing team talent, and ensuring operational excellence while bringing REEDS' values to life on the sales floor.

Responsibilities

• Sales Leadership: Partner with the Store Manager to exceed sales goals and KPIs. Be a sales leader and mentor on the floor, leading by example.
• Drive Growth: Through key product strategies and promotional execution.
• Foster Relationships: Deliver and coach exceptional customer service at every touchpoint. Ensure an elevated and personalized shopping experience.
• Support Team: Actively support the team during peak traffic and high-stakes moments. Use feedback to refine store experience and service strategy.
• Team Development: Support hiring and retention of top-tier talent. Mentor team members and provide actionable coaching and recognition.
• Operational Excellence: Help manage training, development, and performance tracking. Optimize processes and back-of-house organization.

Requirements

• Experience in retail, preferably within luxury, specialty, or jewelry retail.
• Passion for the Pandora and REEDS brand.
• Strong leadership presence with the ability to inspire, guide, and develop a team.
• Proficient in POS systems, clienteling tools, Microsoft Office, and digital commerce platforms.
• Availability to work a flexible schedule including evenings, weekends, and holidays.
• High School Diploma/Equivalent.
• Must be legally eligible to work in the U.S.
• Must be able to sit or stand for extended periods as required.

Preferred Qualifications

• Previous coursework or certification from the Gemological Institute of America (GIA).
• Passion for jewelry, watches, and Pandora.

Our Values

• Integrity - Do what's right, always.
• Performance Excellence - Drive results, embrace growth.
• Stewardship - Build trust with every action.
• Professionalism - Lead with confidence and consistency.
• Entrepreneurial Spirit - Think big, act boldly.
• Team Orientation - Collaborate and uplift others.
• Passion - Love what you do and have fun doing it.

Benefits

• Comprehensive compensation program that includes health/dental/life/LTD insurance, 401k, merchandise discounts, career growth and a drug free workplace.
• Equal Opportunity Employer.
• Smoke and drug-free environment.