Assistant Manager, Outlet

About the role

Lovesac is a fast-growing, design-driven furniture brand dedicated to providing comfortable living spaces. We create innovative, adaptable furniture like Sacs and Sactionals that evolve with our customers' lifestyles. Our products are washable, reconfigurable, and sustainable, offering Total Comfort™ without compromising on style.

Responsibilities

• Lead from the floor with energy and optimism, actively selling while coaching associates to maximize customer opportunities, drive conversion, build a healthy quote pipeline, and create lasting customer relationships.
• Support the store manager in delivering a seamless customer journey from discovery to pickup, holding the team accountable for exceptional service, strong conversion, and inventory productivity while creating urgency around outlet opportunities and maximizing both on-hand and order-based assortment sales.
• Model expert product knowledge and selling behaviors, helping customers navigate changing assortments, limited-quantity opportunities, and value-driven solutions while delivering engaging brand experiences.
• Take ownership of your performance, operating with confidence, strong decision-making, and disciplined execution to consistently meet and exceed sales goals and KPIs, helping the store manager deliver strong operational and financial outcomes.
• Partner with the store manager and stock supervisor to drive inventory accuracy, product flow, shipment, fulfillment, and stockroom operations—ensuring merchandise is received, processed, stored, and moved efficiently while maintaining a safe, organized, and customer-ready environment that supports availability, sell-through, and changing business needs.
• Embrace change with curiosity and agility, supporting new initiatives, special projects, and continuous improvement efforts that help the store, team, and business grow.
• Serve as the leader on duty as needed, confidently stepping in to lead the business, make decisions, and ensure a seamless store experience in the Store Manager's absence.

Qualifications

• 18 years of age or older.
• Minimum of 2 years of experience in a retail management or customer service role.
• Able to effectively utilize technology for sales and customer support including demonstrating products, assisting customers, and utilizing internal CRM systems to enhance customer experience and drive future outreach.
• Able to travel, as required by the Company in its sole discretion, to local stores, third-party vendors, and for occasional meetings using various forms of transportation.
• Demonstrate excellent judgment, integrity, and trustworthiness in managing financial transactions, handling sensitive business and customer data, customer privacy, and ensuring the comfort and safety of persons and property.
• Effective communication skills and ability to manage conflict in a reasonable, nonconfrontational manner.
• Able to safely load, unload, stage, move, and assemble furniture products with or without assistance. Candidates must be able to lift up to 100 lbs. and to assemble and disassemble furniture while working on the selling floor. Candidates must be able to safely operate pallet jacks, hand trucks, or other moving equipment.

Skills

• Strong leadership and coaching skills.
• Excellent communication and interpersonal skills.
• Ability to handle multiple tasks and prioritize responsibilities.
• Knowledge of retail operations and customer service best practices.
• Ability to work independently and as part of a team.

Benefits

• Financial Well-Being: Performance Based Quarterly Bonus, 401(k) with Company Match, Basic Life/ADD, STD and LTD coverage, Paid Parental Leave, Paid Time Off, Dependent care savings plan, Commuter and parking plans, Legal and ID Theft plans, Pet Insurance.
• Physical Well-Being: Medical, Dental and Vision Plans, Health savings accounts, Wellness and Gym Discounts.
• Social Well-Being: Associate Resource Groups, Lovesac Gives Back.
• Emotional & Mental Well-Being: Employee Assistance Program (EAP), Teladoc.

Pay

Our pay varies based on factors such as location, qualifications, experience, skill level, and competencies.

Schedule

This position regularly requires moving objects (including medium to large furniture items) from a lower to a higher position or horizontally from position-to-position. This position constantly requires standing and/or walking for extended periods, up to 8 hours per shift. This position regularly requires the following actions: lifting; pushing; pulling; bending; twisting; kneeling; reaching; stooping; crawling; and climbing.