Assistant Manager - Optical

About the role

The Assistant Eyeglass Manager oversees and achieves profit, sales, and performance goals, optimizes the eyeglass department, ensures customer service excellence, maintains quality standards, communicates with upper management, and supervises and motivates employees.

Responsibilities

• Monitor and achieve profit, sales and performance goals
• Optimize and oversee the eyeglass department to ensure efficiency and compliance with company policies and operational guidelines
• Convey a commitment to providing outstanding customer service and ensure all associates do the same
• Ensure quality standards are met
• Review remakes and enforce policies to ensure compliance
• Communicate with the General Manager, District Manager, and Corporate Office and provide store reporting as required
• Ensure store promotions, advertising, and visual merchandising are in place and all associates and doctors are aware of current promotions
• Supervise and motivate Opticians and CL Sales associates (in some stores the Receptionist) and ensures the timely completion of day-to-day functions
• Aid the General Manager with forecasting staffing needs, recruiting, selecting and retaining a high caliber staff
• Motivate associates to exceed performance standards

Qualifications

• Optical sales experience
• Supervising experience is preferred
• Proven ability to lead, coach and build associate relationships
• Sound understanding of store operations and standards for success
• Strong communication skills (both oral and written) for effective management of teams
• Exceptional customer service skills
• Strong organizational skills for planning work and continuously monitoring progress towards goals
• Ability to analyze, create, and understand financial reports
• Demonstrated ability to analyze and solve problems of varied scope

Skills

• Optical sales experience
• Supervising experience
• Strong leadership and coaching skills
• Excellent customer service skills
• Organizational and time management skills
• Financial analysis and problem-solving abilities

Benefits

• Health & Dental Insurance
• 401k Retirement Savings
• Flex Spending Account
• Generous Paid Time Off & Company Holidays
• Parental Leave
• Employee Eyewear Discount
• Overtime pay when applicable
• Training programs available
• Access to educational courses
• Emphasis on internal promotions and career advancement

Pay

Competitive pay with bonus opportunities and a comprehensive benefits package.

Schedule

Variety of schedules available to accommodate different lifestyles.