Assistant Manager - Optical

About the role

The Assistant Eyeglass Manager oversees and achieves profit, sales, and performance goals, optimizes the eyeglass department, ensures customer service excellence, maintains quality standards, communicates with upper management, manages store promotions, supervises associates, and assists with staffing needs.

Responsibilities

• Monitor and achieve profit, sales, and performance goals.
• Optimize and oversee the eyeglass department to ensure efficiency and compliance with company policies and operational guidelines.
• Convey a commitment to providing outstanding customer service and ensure all associates do the same.
• Ensure quality standards are met. Review remakes and enforce policies to ensure compliance.
• Communicate with the General Manager, District Manager, and Corporate Office and provide store reporting as required.
• Ensure store promotions, advertising, and visual merchandising are in place and all associates and doctors are aware of current promotions.
• Supervise and motivate Opticians and CL Sales associates (in some stores the Receptionist) and ensures the timely completion of day-to-day functions.
• Assist the General Manager with forecasting staffing needs, recruiting, selecting, and retaining a high caliber staff.
• Motivate associates to exceed performance standards.

Qualifications

• Optical sales experience.
• Supervising experience is preferred.
• Proven ability to lead, coach, and build associate relationships.
• Sound understanding of store operations and standards for success.
• Strong communication skills (both oral and written) for effective management of teams.
• Exceptional customer service skills.
• Strong organizational skills for planning work and continuously monitoring progress towards goals.
• Ability to analyze, create, and understand financial reports.
• Demonstrated ability to analyze and solve problems of varied scope.

Skills

• Optical sales experience.
• Supervising experience is preferred.
• Strong leadership and coaching skills.
• Excellent customer service skills.
• Strong organizational and analytical skills.

Benefits

• Health & Dental Insurance
• 401k Retirement Savings
• Flex Spending Account
• Generous Paid Time Off & Company Holidays
• Parental Leave
• Employee Eyewear Discount
• Overtime pay when applicable
• Training programs available
• Access to educational courses
• Emphasis on internal promotions and career advancement

Pay

Competitive pay and bonus opportunities.

Schedule

Hours vary based on store location and operational needs.