Assistant Manager - Optical

Job Description

Maintain and exceed profit, sales, and performance targets.

Optimize and manage the eyeglass department to ensure operational excellence and adherence to company policies.

Promote and maintain high levels of customer satisfaction, ensuring all associates uphold these standards.

Ensure that all quality standards are met, including reviewing remakes and enforcing relevant policies.

Communicate effectively with the General Manager, District Manager, and Corporate Office, providing necessary store reporting.

Implement and manage store promotions, advertising, and visual merchandising to enhance customer engagement.

Supervise and motivate Opticians and CL Sales associates, ensuring they meet their daily and long-term objectives.

Assist the General Manager in forecasting staffing needs, recruiting, selecting, and retaining a skilled workforce.

Encourage and support associates in achieving and exceeding performance benchmarks.

Qualifications

Optical sales experience is required.

Supervisory experience is preferred.

Proven ability to lead, coach, and build strong relationships with team members.

Strong understanding of store operations and the ability to achieve success within those parameters.

Exceptional communication skills, both verbal and written, to effectively manage and motivate teams.

Outstanding customer service skills to ensure a positive shopping experience for customers.

Strong organizational skills to plan tasks, monitor progress, and align with overall business goals.

The ability to analyze and interpret financial reports to make informed decisions.

Demonstrated problem-solving skills to address challenges and improve processes.

Additional Information

Competitive compensation, bonus opportunities, and a comprehensive benefits package are offered.

Benefits include health and dental insurance, 401(k) retirement savings, flexible spending account, generous paid time off, and company holidays.

Parental leave, employee eyewear discount, and overtime pay may be available.

Training programs and access to educational courses are provided to support professional growth and career development.

Internal promotions and career advancement opportunities are emphasized.