Assistant Manager - Optical

About the role

The Assistant Eyeglass Manager oversees and achieves profit, sales, and performance goals. They manage the eyeglass department to ensure efficiency and compliance with company policies and operational guidelines. They also convey a commitment to outstanding customer service and ensure associates uphold these standards.

Responsibilities

• Maintain and achieve profit, sales, and performance goals by reviewing the P&L.
• Optimize and oversee the eyeglass department to ensure efficiency and compliance with company policies and operational guidelines.
• Ensure quality standards are met by reviewing remakes and enforcing policies to ensure compliance.
• Communicate with the General Manager, District Manager, and Corporate Office and provide store reporting as required.
• Ensure store promotions, advertising, and visual merchandising are in place and all associates and doctors are aware of current promotions.
• Supervise and motivate Opticians and CL Sales associates (in some stores the Receptionist) and ensure the timely completion of day-to-day functions.
• Aid the General Manager with forecasting staffing needs, recruiting, selecting, and retaining a high-caliber staff.
• Motivate associates to exceed performance standards.

Qualifications

• Optical sales experience.
• Supervising experience is preferred.
• Proven ability to lead, coach, and build associate relationships.
• Sound understanding of store operations and standards for success.
• Strong communication skills (both oral and written) for effective management of teams.
• Exceptional customer service skills.
• Strong organizational skills for planning work and continuously monitoring progress towards goals.
• Ability to analyze, create, and understand financial reports.
• Demonstrated ability to analyze and solve problems of varied scope.

Additional Information

At National Vision, we offer competitive pay, bonus opportunities, and a comprehensive benefits package including health & dental insurance, 401k retirement savings, flex spending account, generous paid time off & company holidays, parental leave, employee eyewear discount, overtime pay when applicable, training programs, access to educational courses, emphasis on internal promotions and career advancement, and more. We are an equal opportunity employer.