Assistant Manager, Operations | The Westchester

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. The brand sets the bar in technical fabrics and functional design, creating transformational products and experiences that support people in moving, growing, connecting, and being well. lululemon focuses on creating positive change, building an equitable, inclusive, and growth‑focused environment for its people.

Job Summary

The Assistant Manager, Operations is an essential part of the store leadership team, responsible for ensuring the retail business runs smoothly and successfully. This role manages business enablers such as financials, profit and loss (P&L), budget, expenses, and cash, while also maintaining inventory, supplies, vendor relationships, technology, and facilities. The Assistant Manager writes the store’s weekly schedule, completes payroll and other people‑related administrative activities, and executes company‑driven operations projects and initiatives at the store level.

Core Responsibilities

• Implement the Store Manager’s operations vision and cascade it to team members.
• Plan and prepare weekly team‑member schedules based on labor requirements, availability, and budget considerations.
• Move dynamically on the retail floor to assess and fulfill business, team, and guest needs.
• Review, monitor, and partner with the Store Manager to manage budget and business metrics (e.g., P&L, expenses) and inform planning processes such as quarterly business review and sales planning.
• Provide retail‑floor leadership, planning coverage and making decisions to maintain efficiency and effectiveness of floor operations.
• Support sell‑through management by ensuring accurate inventory counts and coordinating labor hours for product deliveries.
• Execute company‑level operations directives, projects, and initiatives (e.g., from the SSC).
• Adhere to people safety policies and procedures to maintain a safe work environment.
• Create and foster a respectful, inclusive team environment that celebrates differences.
• Perform administrative actions for team members, including payroll, vacation and time‑off approvals, shift swaps, and related documentation.
• Inform people managers of projected team growth needs to build a strong, diverse team based on operational trends.
• Establish supportive relationships with all team members, focusing on personal and professional development.
• Facilitate a seamless end‑to‑end guest experience by monitoring omnichannel programs (in‑store transactions, buy‑online‑pickup‑in‑store, phone sales, ship‑from‑store).
• Collaborate with team members to ensure an optimal guest experience that values guests’ time and supports store operations.
• Resolve guest feedback, address issues, and handle escalations to “make it right” for guests.
• Account for delegated aspects of controllable budget and labor hours.
• Provide indirect leadership for a subset of store employees as delegated by the Store Manager.

What We Look For

• Inclusion & Diversity – creates/supports an inclusive environment that values and celebrates differences.
• Integrity – behaves in an honest, fair, and ethical manner.
• Adaptability/Agility – navigates uncertainty, changes priorities quickly, and recovers from setbacks.
• Leadership – inspires, motivates, empowers, develops, and directs people.
• Collaboration & Teamwork – works productively with others, seeks connections and diverse perspectives.
• Decision Making/Problem Solving – identifies improvement opportunities and makes effective, timely decisions.
• Strategic Thinking – considers lasting implications of decisions and aligns with company strategy, vision, and values.
• Business Acumen – quickly understands profit and loss statements, budgets, sales forecasts, and retail strategy.
• Interactive Communication – conveys information effectively and understands shared information.

Job Requirements

• Eligibility: Must be legally authorized to work in the country where the store is located and have reliable transportation to travel to the assigned store.
• Schedule/Availability: Variable schedule that may include early mornings, afternoons, evenings, late nights, overnights, weekends, and holidays.
• Experience: At least 1 year managing business operations and administration, including scheduling, labor‑hour management, and project or process management.
• Education: High school diploma, GED, or equivalent (preferred: Bachelor’s degree or equivalent).
• Retail or sales‑specific management experience: 1 year preferred.
• Work Context: Bright lights, loud music; work both independently and as part of a team; may involve conflict mediation, guest issue de‑escalation, building community partnerships, extensive movement on the sales floor, occasional sitting for >1 hour, and occasional lifting of boxes up to 30 lb (13.6 kg).

Compensation

Base Pay Range: $27.31 – $36.95 per hour (subject to minimum wage in the location). Target Bonus: 25% of base pay. Total Target Base Pay Range: $34.14 – $46.19 per hour. Pay is based on market location, knowledge, skills, experience, and internal equity.

Benefits

• Extended health and dental benefits, plus mental health plans.
• Paid time off.
• Savings and retirement plan matching.
• Generous employee discount.
• Fitness & yoga classes.
• Parenthood top‑up.
• Extensive catalog of development courses.
• People networks, mentorship programs, and leadership series.