Assistant Manager, Operations | River Market

Core Responsibilities

• Implement the Store Manager’s Operations vision for the store and cascade to team members.
• Plan and prepare weekly team member schedule according to labor requirements, availability, and budget considerations.
• Maintain and maximize inventory, supplies, vendor relationships, technology, and facilities.
• Assess and fulfill the needs of the business, team, and guests on the retail floor.
• Monitor and partner with Store Manager to manage the budget and other business data and metrics.
• Support sell-through management by ensuring accuracy of inventory counts and coordinating labor hours to efficiently receive product deliveries.
• Execute company-level operations-focused directives, projects, and initiatives.
• Understand and adhere to people safety policies and procedures to maintain a safe work environment.
• Perform work in accordance with applicable policies, procedures, and laws or regulations.

Leadership and People

• Create and foster a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive, productive, and fun experience for all team members.
• Support team members by performing administrative actions such as completing payroll, approving vacation and time off requests, approving shift swaps, and other documentation according to policies and procedures.
• Inform people managers of projected team growth needs to support the building of a strong and diverse team based on operational trends and results.
• Establish supportive and productive relationships with all team members, focusing on personal and professional development.

Guest Experience and Community

• Facilitate a seamless end-to-end guest experience by monitoring the incorporation of omnichannel programs.
• Collaborate with team members to ensure an optimal guest experience that values guests’ time and supports store operations.
• Resolve guest feedback and address issues, including guest escalations and urgent requests, helping to “make it right” for guests.

Budget Responsibility

• Accountable for delegated aspects of controllable budget and labor hours.

People Management

• Lead and inspire others, motivate, empower, develop, and direct people as they work.
• Work productively with and support others to achieve common goals; seek connections, partnerships, and diverse perspectives.
• Identify opportunities for improvement; evaluate alternatives and make effective, timely decisions.
• Consider the lasting implications of decisions; set a plan and make decisions aligned with company strategy, vision, and values.
• Quickly understand and address business information (e.g., profit and loss statements, budgets and sales forecasts, retail strategy and approaches).

Job Requirements

• Must be legally authorized to work in the country in which the store is located.
• Must have the ability to travel to assigned store with reliable transportation methods.
• Experience: 1 year retail or sales-specific management experience.

Job Assets

• Nice to have: Education (High school diploma, GED, or equivalent), Bachelor’s degree or equivalent, 1 year experience managing business operations and administration, including experience with scheduling and management of designated labor hours and managing projects or processes.