Assistant Manager, Operations - Queens Center

About the role

The Assistant Operations Manager plays a key role in supporting the daily operations of the organization while gaining the skills, experience, and strategic perspective required to become a future Operations Manager (OM).

This is a developmental position designed for individuals who are building their leadership and management skills. Working closely with the OM, this role provides hands-on experience in operational oversight, team coordination, and process improvement while learning how to manage resources effectively and drive organizational success.

This position is part of the Manager-in-Training program, which has the intention of promoting candidates to an Operations Manager role within 1 – 2 years, if the candidate remains employed, expectations of the program are met, and there exists a suitable open role. If they are, this may require you to relocate to that role, which may be located anywhere within the United States.

Responsibilities

• Support operational planning and execution by assisting the Operations Manager in coordinating schedules, workflows, and priorities.
• Learn and contribute to process improvements by observing current practices, identifying opportunities, and suggesting enhancements under guidance.
• Aid in team coordination by helping to communicate goals, track progress, and ensure alignment across departments.
• Develop reporting skills by preparing and reviewing operational reports, learning how to analyze data, and presenting findings to leadership.
• Participate in vendor and partner relations to gain experience in relationship management and contract administration.
• Support compliance and quality standards by learning policies and procedures, helping monitor adherence, and escalating issues when needed.
• Collaborate on budget and resource management by assisting with tracking expenses and learning how to allocate resources effectively.
• Engage in professional development by actively seeking mentorship, training, and feedback to grow into a future operations leadership role.
• Must be able to return to the property within 30 minutes due to unforeseen circumstances.

Requirements

• 2-4+ years of experience in facility operations, technical trade, commercial construction, property administration, or a related support role.
• Bachelor’s degree preferred.
• Strong organizational and communication skills with a willingness to learn and adapt.
• An analytical mindset with basic proficiency in Microsoft Office or similar tools.
• Demonstrated ability to read and interpret blueprints, technical specifications, or similar.
• Ability to work collaboratively and take initiative in a team environment.

Qualifications

• Must be able to return to the property within 30 minutes due to unforeseen circumstances.

Skills

• Facility Operations
• Technical Trade
• Commercial Construction
• Property Administration

Benefits

Macerich’s Total Rewards includes best-in-class benefits with affordable employee contribution levels, paid time off, including vacation time, 12 paid holidays and 80 hours of sick time annually, a 401(k) match with immediate vesting, ability to purchase company stock at a 15% discount, 24 paid volunteer hours and employer charitable match, Employee Assistance Program, career-development resources, comprehensive wellness program including ClassPass memberships, and more...

Pay

The compensation for this position is determined based on several factors, including the candidate's experience, qualifications, and the specific requirements of the role. Final salary offers will be discussed during the interview process and will reflect the candidate's skills and the company's compensation structure. The range for this position is $87,000 - $114,000 base salary with a bonus target of 10%.

Schedule

Macerich’s Total Rewards includes remote Fridays for our Corporate offices and Forever Fridays for our Retail Properties.