Assistant Manager-Opearions Rooms (NE)(HtlOps)

Job Number: 26104017 | Full Time | Located in Schaumburg, Illinois, United States

About the Role

Entry-level management position focused on supporting the day-to-day activities of Rooms Operations, including Housekeeping, Recreation, Laundry, Staff, AYS, and Concierge/Guest Services. This role assists in managing guest arrival and departure procedures, maintaining property cleanliness standards, and ensuring guest and employee satisfaction while achieving the operating budget.

Responsibilities

• Opens and closes Front Desk shifts, Housekeeping, and ensures completion of assigned shift checklists and duties.
• Runs and reviews critical room operations reports.
• Understands and oversees functions of Recreation, Laundry, Housekeeping, Bell Staff, AYS, Front Desk, and Concierge/Guest Services operations.
• Operates department equipment and reports malfunctions.
• Ensures employees have proper supplies and uniforms.
• Understands night audit procedures and utilizes reports as necessary.
• Complies with loss prevention policies and procedures.
• Communicates performance expectations to employees in accordance with job descriptions.
• Handles employee questions and concerns.
• Schedules employees based on business demands and tracks time and attendance.
• Supervises same-day selling procedures to maximize room revenue and property occupancy.
• Verifies accuracy of room rates to maximize revenue opportunities.
• Uses budgets, operating statements, and payroll progress reports to manage Room Operations.
• Manages departmental controllable expenses to meet or exceed budgeted goals.
• Understands the financial impact of Room Operations on overall property goals.
• Assists in investigating employee and guest accidents.
• Uses guest information tracking systems to recognize guest preferences and ensure repeat guest recognition.
• Sets a positive example for guest relations and interacts with guests to obtain feedback.
• Responds to and resolves guest problems and complaints, seeking assistance when necessary.
• Reviews comment cards and guest satisfaction results with employees.

Requirements

• High school diploma or GED; 3 years of experience in guest services, front desk, housekeeping, or related professional area.
• OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year of experience in guest services, front desk, housekeeping, or related professional area.

Pay

$25.77–$28.37 per hour | Bonus eligible

Benefits

Marriott International offers a range of benefits designed to support employees and their families, including wellbeing programs, career empowerment, and opportunities for personal and professional growth. Benefits eligibility and options may vary based on employment status, position, and location.