Assistant Manager of Perishables

Job Description

Job Title: Assistant Manager Store Operations; Assistant Manager Perishables; Assistant Manager Health Wellness Home
Department: Grocery
FLSA: Non-Exempt

About the Role

Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork. Generates a friendly atmosphere by encouraging employees to greet and speak to customers; providing prompt, courteous, and efficient service to customers and sets a good example.

Responsibilities

• Generates a friendly atmosphere by encouraging employees to greet and speak to customers; providing prompt, courteous, and efficient service to customers and sets a good example.
• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
• Simmers and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
• Makes an effort to learn customers’ names and to address them by name whenever possible.
• Aids customers by: (examples include) escorting them to the products they are looking for, securing products that are out of reach, loading or unloading heavy items, making note of and passing along customer suggestions or requests, performing other tasks in every way possible to enhance the shopping experience.
• Answers the telephone promptly and provides friendly, helpful service to customers who call.
• Perpetuates the fundamental values of the Hy-Vee culture.
• Oversees proper training, handles employee issues, and coordinates disciplinary procedures when necessary.
• Determines the motivational needs of employees and provides the appropriate environment.
• Recruits and interviews job applicants to recommend or determine employment, and may be involved with the coordination of orientations.
• Stays current with market trends and information (i.e.; competition, new products, equipment, and merchandising techniques).
• Provides continuous education for existing store employees regarding new and updated company and store policies, procedures, and job duties.
• Recommends additions, deletions and shelf allocation of merchandise to be sold in any department.
• Pursues retail educational opportunities and continuing education whenever possible.
• Aids in forecasting and reviewing the store labor schedule with the store managers’ guidelines.
• Evaluates employee performance to recommend personnel actions in their respective area such as promotion, transfer, or dismissal.
• Trains and enforces safety procedures to provide a safe and healthy work environment for employees and customers and fills out customer accident forms.
• Works safely to prevent on-the-job injuries, fills out first report of injury, and assigns duties according to restrictions.
• Directs the ordering of merchandise in their respective areas.
• Coordinates compliance of employees with established policy/law, security, sales, and record keeping procedures and practices.
• Aids in replenishing shelf product, designs and constructs displays.
• Confers with employees and assists in solving problems affecting job duties, productivity, and of established policies and procedures.
• Adheres to company policies and individual store guidelines.
• Reports to work when scheduled and works expected number of hours.
• Works with department heads and other designated personnel regarding schedules, labor issues, product purchasing, and merchandising to meet their specific goals.
• Sells merchandise to company employees, customers or issues merchandise upon requisition by authorized personnel (inter-store transfers).
• Handles cash registers.
• Performs other job-related duties and special projects as required.

  Qualifications

  Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.

• Possess the ability to interview to obtain basic information; guide people to provide basic direction; follow technical manuals and have increased contact with people.
• Education and Experience: High School or equivalent experience. One year or more of retail experience including performing the duties of an Service Manager.

  Skills

  Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.

• Possess the ability to interview to obtain basic information; guide people to provide basic direction; follow technical manuals and have increased contact with people.
• Education and Experience: High School or equivalent experience. One year or more of retail experience including performing the duties of an Service Manager.

  Benefits

  Hy-Vee offers competitive benefits including health insurance, retirement plans, paid time off, and more. Please visit our website for details.

  Pay

  The pay range for this position is $18.00 - $24.00 per hour, based on experience and qualifications.

  Schedule

  The schedule for this position is typically Monday through Saturday, with varying hours depending on the store.