Assistant Manager of Loan Servicing Operations

Key Responsibilities

• Lead and develop loan servicing teams across multiple operational functions, including Bankruptcy, Insurance, Payment Processing, Titles, Credit Disputes, and Records Management.
• Establish, monitor, and continuously improve key performance indicators (KPIs), service levels, and productivity metrics.
• Identify opportunities to streamline processes, improve efficiencies, reduce risk, and enhance the customer experience.
• Coach, mentor, and develop employees through regular performance discussions, feedback, and career development planning.
• Analyze operational trends and performance data to provide recommendations and drive strategic improvements.
• Monitor workflows, staffing levels, and resource allocation to ensure operational goals are achieved.
• Lead team meetings that communicate business priorities, performance results, policy updates, and company initiatives.
• Manage escalated customer concerns and complex servicing issues with professionalism and urgency.
• Partner with leadership to implement departmental strategies, initiatives, and performance goals.
• Participate in recruiting, interviewing, hiring, and onboarding new team members.
• Serve as a key operational leader and provide leadership continuity when department leadership is unavailable.
• Maintain compliance with company policies, procedures, and applicable regulatory requirements.

What Makes You Successful

• You lead with accountability, integrity, and empathy.
• You are comfortable making decisions in a fast-moving, evolving environment.
• You can balance strategic thinking with hands-on execution.
• You naturally motivate others and create a culture of performance and engagement.
• You embrace change and continuously look for ways to improve people, processes, and outcomes.

Job Details

Location: Hybrid – Foothill Ranch, CA
Department: Loan Servicing
Status: Exempt

Lentegrity is proud to be an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive workplace. All qualified applicants will receive consideration for employment without regard to protected characteristics like age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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