Assistant Manager - North Port/Venice

Mission Contribution

To advance Goodwill’s mission through the efficient and cost-effective operation and stewardship of the Goodwill Good Neighbor Center (GGC) to maximize profitability and increase training opportunities. Also, provides direction, job training, and support of GGC team members concerning the proper and safe handling of goods, leading to increased revenues for mission services funding.

Summary

Under the supervision of the TLC GGC, the ATL is responsible for the following aspects of operating a GGC.

Essential Functions

• Ensures and provides open and honest communication that encourages that all team members do not place themselves, donors or customers in harm’s way.
• Communicates and supports Goodwill’s drug-free workplace, strives for and maintains a positive work environment following Goodwill’s Core Values and Guiding Principles.
• Understands represents Goodwill’s zero tolerance for harassment, substance abuse, workplace violence, failure to report medical incidents (work or non-work related), and theft or other related offenses.
• Ensures 100% world-class customer service.
• Assists with the hiring, training, development, supervision, and evaluation of team members within the framework of Goodwill policies and procedures and job descriptions.
• Assists with operating the GGC within budgeted expense to revenue ratios and donor value.
• Ensures good stewardship of all donations, through proper handling and processing of incoming donation flow in and out of the GGC in accordance with Goodwill policies and procedures.
• Schedules/maintains labor and payroll in accordance with established policies and procedures.
• Responsible for image, maintenance, loss prevention, safety, and security of the GGC in accordance with established policies and procedures.
• Orders and maintains supplies and all other Goodwill property in a secure manner in accordance with established budget and practices.
• Attends in-service and related training as assigned by the GGC TLC.
• May be asked to participate in activities outside of Goodwill.
• Performs other duties as assigned by the GGC TLC.

Minimum Qualifications

• Minimum of two years of management/supervisory experience in a business (retail) setting preferred.
• High School Diploma or GED required.
• Strong leadership, interpersonal, and verbal and written communication skills.
• Basic computer skills.
• Must have a reliable means of transportation.

Physical Requirements

• Able to bend, reach and stand for extensive periods of time and lift up to (40) forty pounds.
• Able to perform tasks that require repetitive motion, i.e., tagging or hanging clothes.
• Manual dexterity is required.

Special Requirements

• To support store operations and leadership coverage, ATLs are expected to participate in both opening and closing responsibilities each week.
• This position is safety-sensitive and requires drug testing.
• This role may require access to facility keys and alarm systems.

Critical Performance Factors (CPFS)

• Efficiency (Location vs goal)
• Transaction Value (Location vs goal)
• Donor Value (Location vs goal)
• Sales per Labor Hour vs LY (Location vs goal)
• Sales vs Budget (Location vs goal)
• Payroll as a Percent of Revenue (Location vs goal)
• Budgeted Profit vs Actual Profit (Location vs goal)
• Retention (New Hire 90-day retention and annual retention vs LY)
• Role Model Worker % of TMs (# TMs that are RMW/MA vs non-RMW by %) vs goal
• Customer Service (Internal and External)
• Change Round up as a % of Transactions (>30% and higher than previous year)
• Administration - Performance management/Training (zero overdue)
• Reporting-Quarterly Business Unit, Team Meeting Minutes, Safety, Over/Short Image - Operations - GGC Internal Audit metric score
• Safety – GGC Safety metric score