Assistant Manager Night Manager(Studio) - Catalonia/Casa De Los Amigos, San Jose CA

About the role

The Assistant Manager assists the Community Manager in managing the day-to-day activities of operating and maintaining facilities and equipment in housing projects designed to provide low-income families, seniors, special users, or other eligible individuals with furnished or unfurnished housing in single or multi-unit dwellings.

Responsibilities

• Orders office supplies.
• Schedules maintenance repairs, generates and files completed work orders and follows-up, as appropriate.
• Aids in resident move-in/out procedures and unit inspections.
• Collects rent and accounts for monies collected; performs daily bank deposits, as needed.
• Answers telephone and handle office interactions in a friendly, courteous and sincere manner.
• Sorts and distributes inner office mail.
• Prepares recertifications of residents by interviewing residents, obtaining appropriate documentation and completing worksheets.
• Sets up and maintains resident files in a neat and orderly manner according to EHMI standard policies.
• Ensures consistent application of project rules and regulations.
• Prepares Project Status Reports (PSR’s).
• Maintains a clean and well-organized office.
• Maintains a businesslike and professional appearance.
• Promotes harmonious relations among residents, housing personnel and persons of the community.
• Demonstrates enthusiasm and stamina for housing project and position.
• Represents project in business related matters to the residents and to the community at large.
• Sensitive to the housing philosophies of the owner/sponsor.
• Maintains congenial relationships with all residents and resident service coordinator/agencies, is understanding of and sensitive to cultural background, economic status, those with special needs, and adheres to Equal Employment and Equal Housing Opportunity requirements.
• Exercises common sense, good judgement, consistency, and self-control in day-to-day contact with residents and in other business-related matters.
• Demonstrates company loyalty and integrity in all financial matters, in reports to supervisors and other management personnel, in relationships with residents and co-workers.
• Actively participates in our culture of inclusivity.

  Qualifications

  • 6 months clerical/office experience or other related experience and/or training.
  • Previous experience in property management a plus.
  • General understanding of preventive and ongoing apartment maintenance.
  • Computer literacy - PC hardware, YARDI software a plus.
  • Proficient in word-processing and spreadsheet software (Word, Excel, Outlook).
  • Self-starter, flexible, detail-oriented, and well organized.
  • Ability to work independently and in a team environment.
  • Experience working with diverse groups, i.e., staff, residents, outside contacts.
  • Commitment to the companies’ goals and philosophy.
  • Passionate about equitable housing.