Assistant Manager, Jewelry Merchandising

Main Purpose

The Assistant Manager for Jewelry will work within the Merchandising/Supply Chain Department for Cartier North America. The Person will assist the overall Jewelry business with stock support to all Commercial teams, support requests regarding product availability, ensure flows are running properly and support the manager to implement specific projects or specific analysis.

Key Responsibilities

• Interact with boutiques regarding stock availability; sold orders, special orders and all other requests.
• Manage the customer's requests from Retail and E-Commerce in collaboration with Cartier Operations.
• Follow up on orders from request until delivery (lead-time info, orders creation, delivery and transport follow-up).
• Anticipate any delivery lead-time deviation and communicate it accordingly.
• Suggest alternatives based on advanced product knowledge of the range and new product offer.
• Organize and follow-up transfers and returns from or to another subsidiary.
• Act as the liaison between Commercial teams and Merchandise Planners; identify stock issues and opportunities and communicate accordingly.
• Optimize inventory management by organizing transfers and following up with Logistics teams within our warehouses to accelerate deliveries.
• Allocate products from the warehouses and the workshop according to the needs and constraints.
• Distribute Retail central stock to the boutiques (for non-Model Stock references).
• Manage return requests for other subsidiary firm sales, overstocked, quality conquest or discontinued pieces.
• Communicate with boutiques, Dallas warehouse, and suppliers.
• Partner closely with Planning to discuss target stock/assortments.
• Solve claims (quality, transport or logistics issues) with boutiques and central teams.
• Assist with administrative functions.
• Implement specific projects related to Merchandising and train the team accordingly when necessary.
• Ensure processes are properly applied by the boutiques and organize additional trainings.
• Ensure documents are accurate in SAP for it to run properly.
• Support new tools, ways of working, projects as needed.

Qualifications

• Education: High school/bachelor’s degree preferred.
• Required Experience: 3-5 years of experience related to merchandising and/or sales/operations.
• Technical Skills/Abilities: Excellent computer proficiency with MS-Office (mainly Excel). SAP experience is a significant advantage. Power BI or Looker experience is a strong plus.
• Experience: Experience in Retail business appreciated. Knowledge of Luxury, Jewelry, and precious stones is a strong plus. Strong interpersonal and communication skills. Customer service focus. Fast learner. Organized and capacity to work in the details. Flexibility and reactivity. An entrepreneurial mind-set that includes a curiosity to improve business acumen is required. Motivated individual able to work independently and as a team player is required. Strong organizational skills with excellent time management and decision-making skills. Ability to work additional hours as needed.

We Offer

• Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available.
• The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match.
• Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program.
• Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

Expected Salary Range

$85,000 to $100,000