Assistant Manager, Investment Services

Overview Supports daily operations and functions of Navy Federal Investment Services (NFIS). Drives productivity, member experience, and revenue outcomes by reinforcing performance standards, regulatory compliance, and operational consistency. Provides coaching and oversight to team while supporting business initiatives through cross-functional partnership. Uses data insights and frontline perspective to improve performance and support execution of NFIS priorities. Responsibilities Support day-to-day operations across Investment Services, coordinating workflows and ensuring alignment to production, service, and quality standards Perform delegated supervisory and OSJ (Office of Supervisory Jurisdiction) functions, including review and approval of accounts and transactions in compliance with regulatory and internal requirementsCoach and guide team on business plans, production goals, and performance expectationsMonitor and evaluate performance metrics (e.g., revenue, productivity, service quality); analyze trends and recommend improvementsSupport resolution of escalated member and advisor issues to ensure consistent service delivery and member satisfactionConduct quality reviews of advisor interactions; provide feedback and support development and performance improvementPartner with NFCU business units and internal stakeholders to promote NFIS products and services, strengthen referral channels, and expand market presence through presentations, partnerships, and community engagementSupport execution of strategic initiatives by translating priorities into actionable frontline activitiesReinforce adherence to regulatory requirements and risk controlsMaintain current knowledge of evolving systems, tools, and technology to improve operational efficiency, scalability, and continuous improvement effortsPerform other duties as assigned Qualifications Bachelor’s degree in Finance, Business, or related field, or equivalent combination of education and experience5+ years of experience in financial services, investment management, or related fieldExperience supporting advisor performance, including coaching and production-based metricsWorking knowledge of investment products, financial planning concepts, and regulatory requirementsDemonstrated ability to analyze performance data and provide insightsEffective communication and collaboration skillsAbility to operate in a regulated environment with sound judgmentRelevant licenses (FINRA Series 7, 66, or combination of 63 & 65, Life & Health)Relevant licenses (FINRA Series 24 ) or ability to obtain or ability to obtain within 120 days of start date Desired Qualifications Professional designations such as CFP, ChFC, or CLURelevant licenses (FINRA Series 52 and Series 53) Additional Information Hours: Monday - Friday, 8:00 AM - 4:30 PM (Hybrid) Locations: 1007 Electric Ave. Vienna, Virginia 22180141 Security Drive, Winchester, VA 22602 9999 Willow Creek Road San Diego, CA 921319633 Levin Road NW, Suite 204 Silverdale, WA 98383 About Us Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks. Our approach to careers is simple yet powerful: Make our mission your passion. 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Fortune Magazine, Fortune Media (USA) Corporation, and its affiliates are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union. Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law. Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at medicalaccommodations@navyfederal.org or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status. Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site. Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process. Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.