Assistant Manager (Illinois)

Responsibilities

• Oversee inventory management, stock replenishment, and merchandise displays to optimize sales and customer satisfaction.
• Make impactful decisions related to hiring, coaching, performance management, and terminations for associates under your leadership.
• Conduct comprehensive performance reviews for associates reporting to you, identifying areas for development and recognition.
• Define expectations for associates and hold them accountable for their roles, fostering a culture of accountability.
• Champion exceptional customer service by engaging with customers, addressing inquiries, resolving issues, and enhancing their shopping experience.
• Coach and train associates on the customer engagement model, contributing to a high-performing team that consistently delivers exceptional customer experiences.
• Address any negative customer experiences by defusing situations and empowering your team to resolve issues effectively.
• Regularly update the Store Manager about departmental performance, associate progress, operational efficiencies, and customer feedback.
• Ensure that the store operates in accordance with safety regulations, company policies, and industry standards.
• Ensure that all operational procedures and processes align with company policies, standards, and legal regulations.
• Help drive company initiatives, such as the customer engagement model, RK Visa Card, RK Plus Protection Plan (RKPPP), etc.
• Supervise the appropriate procedures for disposing of firearms in all gun transactions when designated.
• May be required to conduct regular audits to assess compliance in areas such as sales transactions, cash handling, inventory management, firearm audits and security protocols.
• May be required to analyze shrinkage data, identify trends, and implement measures to minimize loss and improve operational efficiency.
• Champion exceptional customer service by engaging with customers, addressing inquiries, resolving issues, and enhancing their shopping experience.
• Coach and train associates on the customer engagement model, contributing to a high-performing team that consistently delivers exceptional customer experiences.
• Address any negative customer experiences by defusing situations and empowering your team to resolve issues effectively.
• Ensure that the store operates in accordance with safety regulations, company policies, and industry standards.
• Ensure that all operational procedures and processes align with company policies, standards, and legal regulations.
• Help drive company initiatives, such as the customer engagement model, RK Visa Card, RK Plus Protection Plan (RKPPP), etc.
• Supervise the appropriate procedures for disposing of firearms in all gun transactions when designated.
• May be required to conduct regular audits to assess compliance in areas such as sales transactions, cash handling, inventory management, firearm audits and security protocols.
• May be required to analyze shrinkage data, identify trends, and implement measures to minimize loss and improve operational efficiency.
• Champion exceptional customer service by engaging with customers, addressing inquiries, resolving issues, and enhancing their shopping experience.
• Coach and train associates on the customer engagement model, contributing to a high-performing team that consistently delivers exceptional customer experiences.
• Address any negative customer experiences by defusing situations and empowering your team to resolve issues effectively.
• Ensure that the store operates in accordance with safety regulations, company policies, and industry standards.
• Ensure that all operational procedures and processes align with company policies, standards, and legal regulations.
• Help drive company initiatives, such as the customer engagement model, RK Visa Card, RK Plus Protection Plan (RKPPP), etc.
• Supervise the appropriate procedures for disposing of firearms in all gun transactions when designated.
• May be required to conduct regular audits to assess compliance in areas such as sales transactions, cash handling, inventory management, firearm audits and security protocols.
• May be required to analyze shrinkage data, identify trends, and implement measures to minimize loss and improve operational efficiency.

Qualifications

• At least 2 years of retail experience or equivalent combination of experience and education.
• Proven track record of success and a desire to take on increasing levels of responsibility and leadership.
• Ability to provide clear direction, set performance expectations, and motivate team members to deliver high-quality results.
• Demonstrated ability to mentor, coach, and develop associates, fostering a positive and collaborative work environment.
• Excellent verbal and written communication skills to convey ideas, instructions, and information clearly and concisely.
• Demonstrated ability to actively listen, ask relevant questions, and provide thorough and articulate responses.
• Strong interpersonal skills to build rapport, foster relationships, and collaborate effectively.
• Strong orientation toward process-driven approaches, demonstrated through previous experience and accomplishments.
• Proven ability to analyze and optimize complex processes to achieve operational excellence.
• Contribute to the decision-making process by actively participating in discussions, providing insightful input, and challenging ideas constructively.
• Demonstrated experience making sound decisions in a professional context.
• Proven track record of evaluating options, considering relevant factors, and achieving desired outcomes.
• Comfortable navigating computer systems and software to assist customers or manage activities.
• Proven ability to prioritize activities, meet deadlines, and maintain a high level of attention to detail.
• Proven track record of consistently producing error-free work and meeting quality standards.
• Demonstrated experience applying a flexible mindset that allows for the successful navigation of ambiguity and uncertainty.
• Strong resilience and adaptability to maintain a positive attitude in the face of adversity and setbacks.
• Proficiency with Microsoft Office Suite or related software.
• Working knowledge of Microsoft Office Suite.
• Flexibility with hours: ability to work a 50-hour workweek (10-hour shifts, 5 days per week) with varied hours, days, night, and weekends as business dictates.
• Must meet federal requirements to qualify to obtain a Federal Firearms License (FFL) and any applicable local requirements.