ASSISTANT MANAGER- IHOP

About the role

The IHOP Assistant Manager reports directly to the General Manager and supervises restaurant employees. This role focuses on managing front and back-of-house operations to drive profitability and sales growth while maintaining IHOP’s quality and service standards.

Responsibilities

• Execute annual financial, local restaurant marketing, guest service, and human resource objectives as defined by IHOP Standard Operating Procedures (SOP) and the restaurant’s operations plan.
• Develop and maintain professional working relationships with hourly employees and the franchisee organization.
• Manage the restaurant floor, ensuring regular guest interaction and handling complaints professionally and promptly.
• Ensure compliance with SOP in employee recruitment, training, operations, food preparation, food safety, sanitation, and security practices.
• Perform supervisory duties, including hiring, training, directing workflow, appraising performance, rewarding/disciplining employees, and resolving complaints.
• Complete required reports and paperwork accurately and on time, maintaining personnel files with appropriate employment and legal documents.

Requirements

• High school diploma or equivalent experience.
• Ability to speak and read English, interpret documents (e.g., safety rules, operating instructions), write routine reports, and communicate effectively with employees and guests.
• Basic computer skills (Email, MS Excel, MS Word) are a plus.

The above list is not all-inclusive.

Benefits

• Competitive pay.
• Flexible hours.
• Paid training.
• Real advancement opportunities.

Schedule

Available to work days, nights, and weekends.