Assistant Manager Housekeeping

About the role

Create Your Experience of a Lifetime! Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Job Responsibilities

• Assisting with the Housekeeping management of Mountain Thunder Lodge.
• Guest Services, including guest follow up, rebound reports and client representation to group contacts.
• Public Area, lobby, landings, storage closets and guestroom cleanliness.
• Brand standards passing score, auditing and maintaining this standard in all hotel areas.
• Staffing and training.
• Linen inventories twice annually.
• Uniform system management and tracking/inventory.
• Laundery operations (training, purchasing).
• High level of accountability for training and standards.
• Supervision and direction for all Housekeeping activities of the hotel to ensure the highest levels of cleanliness and guest satisfaction are maintained.
• Exhibits a professional demeanor through appearance and by maintaining a positive attitude toward all employees and guests.
• Monitor house count and make staffing adjustments accordingly.
• Distribute and delegate work load to guarantee maximum production and guest satisfaction with minimum outlay of expenses in terms of labor and materials.
• Continuous visual inspection of guest rooms and public space areas including restaurants, lounges, meeting rooms, and outdoor common areas.
• Celebrates successes and publicly recognizes the contributions of team members.
• Investigates complaints, evaluates corrective actions, and implements plan to resolve and de-escalate conflicts.
• Ensures proper usage of Ecolab chemicals and cleaning supplies by monitoring usage, providing complete training for employees and ensuring proper labeling of hazardous supplies in accordance with OSHA regulations.
• Communicate effectively, both verbally and in writing to provide clear direction in assigning and instructing housekeeping and laundry staff in details of work.
• Prepares professional correspondence for customers, internal booking reports and file maintenance.
• Adheres to department budget.
• Provide staffing, training, coaching and performance reviews for the housekeeping department.
• Evaluates condition of furniture, fixtures, decor, etc. Make recommendations and assist in the coordination of rehab projects.
• Develops strong working relationships with other department managers and directors to ensure communication and teamwork is at an optimum.
• Complies with all Rock Resort brand standards, policies and procedures.
• Empowers team members to provide excellent customer service.
• Solicits employee feedback, utilizes an "open door" policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Performs any additional tasks or projects as required.

Job Specifications

• Starting Wage: $57,784.00 - $64,064.00
• Employment Type: Year Round
• Shift Type: Full Time
• hours available
• Minimum Age: At least 18 years of age
• Housing Availability: No

Job Requirements

• High school diploma or equivalent.
• Minimum one year of resort housekeeping experience.
• Previous supervisory or management experience in a guest service setting.
• Basic computer skills.
• Must be able to communicate effectively and professionally in English.
• Must be able to lift up to 50 lbs.
• Must be able to stand for long periods of time and be able to access all areas of the resort.
• Preferred College degree in a Hospitality Management program.
• Experience with Microsoft Office applications including Word, Excel and Outlook.
• Experience with IQware.
• Bi-lingual in Spanish.