Assistant Manager, Guest Experience | Houston Market (Expression of Interest)

About the role

This is an expression of interest/evergreen posting for the Assistant Manager, Guest Experience role. By applying to this position, you are indicating to our Talent Acquisition and hiring team that you have career interest in this role and request to be considered if an opening arises in the Houston area.

Core Responsibilities of the Job

• Create and foster a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive, productive, and fun experience for all team members.
• Engage team members by helping them understand how their work supports the success of the store and of lululemon overall.
• Implement the Store Manager’s People vision for the store and cascade to team members.
• Support Store Manager in hiring and building a strong and diverse team that includes team members with various experiences, backgrounds, and skillsets to drive key results and performance.
• Support ongoing learning and development of team members consistently and equitably by providing direct feedback, coaching, mentoring, and continuous development check-ins.
• Lead performance management activities, including direct feedback and continuous check-ins, facilitating team acknowledgement and rewards, managing performance documentation, and addressing performance concerns.
• Address employee concerns or issues, including knowing when to partner with internal support to take appropriate action.
• Lead an exceptional guest (customer) experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching.
• Provide retail floor leadership to team members, including making in-the-moment decisions to maintain efficiency and effectiveness of retail floor coverage and operations.
• Resolve guest feedback and address emergent issues, including guest escalations and urgent requests, helping to “make it right” for guests.
• Partner with other managers to review business data and metrics (e.g., profit and loss [P&L] statement) to inform planning processes (e.g., quarterly business review, sales planning, and hiring strategy).
• Maintain strategic product presentation/visual merchandising by ensuring product recovery, restock (e.g., pant wall, size store), destock, or minor visual merchandizing changes are accomplished.
• Open and close the store in accordance with the opening and closing procedures.
• Understand and adhere to people safety policies and procedures to maintain a safe work environment.
• Perform work in accordance with applicable policies, procedures, and laws or regulations.

Job Requirements

• Eligibility: Must be legally authorized to work in the country in which the store is located.
• Schedule/Availability: Work occurs on a variable schedule which could include early mornings, mornings, afternoons, evenings, late nights or overnights as well as weekends and holidays.
• Experience: 1 year people management experience; 1 year leadership experience, including experience managing business operations and administration and managing projects or processes.

Job Assets (i.e., nice to have; not required)

• Education: High school diploma, GED, or equivalent.
• Education: Bachelor’s degree or equivalent.
• Experience: 1 year retail or sales specific management experience.
• Experience: 1 year recruiting, hiring, or training employees.

Compensation & Benefits Package

• Base Pay Range: $25.03 - $33.87/hour, subject to minimum wage in the location.
• Target Bonus: 25%.
• Total Target Base Pay Range: $31.29 - $42.34/hour.

Note

Note: The incentive programs, benefits, and perks have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.