Assistant Manager, Genesis CRM

About the role

The Assistant Manager, Genesis CRM supports the development and management of the Retailer CRM program, and ongoing integration of CRM communications across disciplines.

Responsibilities

• Support the Senior Manager in defining program objectives, technical integrations, and business rules.
• Organize reporting, success metrics, and stakeholder delivery.
• Develop presentations and materials to increase CRM awareness and Retailer participation.
• Provide leadership reporting with insights and improvement recommendations.
• Develop cohesive communication strategies and cross-functional alignment.
• Collaborate and communicate across departments, regional teams, and vendors.
• Support management of agency partners executing CRM campaigns.
• Assist with communications, creative reviews, testing, reporting, and timelines.
• Attend briefings and support development of agency communication plans.
• Collaborate with Genesis Owner Marketing team on Retail sales programs.
• Champion innovation and new CRM initiatives with agency partners.
• Track CRM project status, calendars, and campaign timelines.
• Cook up milestones with technical teams, Finance, Legal, and CSR.
• Aid in leadership presentations and reporting.
• Support strategic CRM planning with personalized, cohesive communications.
• Demonstrate problem solving, decision-making, and entrepreneurial mindset.
• Exercise discretion and manage workflow across GMA teams.
• Ensure agency execution aligns with strategies and resolve issues.

Requirements

• Must be a high school graduate.
• Bachelor’s degree preferred.
• At least five years of marketing and/or advertising experience.
• At least two years of experience in CRM marketing.
• Experience within automotive industry, desired.
• Agency and/or related client-side experience desired.
• Experience working in a fast-paced environment.
• Luxury experience, preferred.
• Ability to problem solve and operate with an entrepreneurial spirit within the framework of a team.
• Manage a high-paced environment with multiple projects and agency personnel.
• Ability to develop strong interpersonal relationships with a variety of employees; executive, managerial, field, and agency personnel.
• Diplomatic and collaborative acumen, with ability to motivate partners to meet or exceed business expectations.
• Ability to work on multiple projects.
• Strong written and oral communication skills.
• Project management skills with attention to detail.

Benefits

• Compensation Range: $75,400 - $104,000 annual base salary
• Monthly Hyundai/Genesis vehicle lease allowance (including insurance and maintenance)
• Holiday Pay - the company shuts down with pay between Christmas and New Years.
• Vacation and sick time off
• Healthcare insurance (medical, dental, and vision)
• 401(K) company match
• Additional 401(K) Employer Enhanced Contribution program – eligible after 1 year of employment, in addition to the regular employer matching contribution
• Basic life insurance, short- and long-term disability
• Mental health, wellbeing, and employee assistance program
• Health advocate (coordinate care and services, assistance with claim and billing issues, understanding Hyundai benefits)

Pay

Compensation Range: $75,400 - $104,000 annual base salary

Schedule

Occasional overnight business travel required (